To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.5
Service9.6
Cleanliness9.7
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All reviews(3867)
Positive reviews(3765)
Reviews with photos/video(1085)
Delicious breakfast(243)
Friendly front desk staff(140)
Perfect for business trips(131)
Loved the night views(73)
Close to metro(67)
Luxurious(42)
Great swimming pool(27)
Excellent afternoon tea(19)
Negative reviews(102)
Kanterry
Deluxe City View-King Bed
Stayed in Feb 2025
Other
38 review
8.0/10
Very Good
Posted on Mar 11, 2025
Beautiful place, however the room’s air conditioning is a bit too weak even turned in full n felt a bit hot
Response from Property: Thank you very much for your time to have shared your valuable comments. Once again, we would like to express our sincere apologies for your previous stay experience. We have verified with the relevant departments and immediately took corrective measures. We hope to get your understanding on this matter.Once again, we would like to express our sincere apologies to you and I sincerely mean that.We are looking forward to serving and meeting you in person in a very near future. Thank you!Best Regards
Missus Gee
Deluxe City View-King Bed
Stayed in Oct 2024
Family
4 review
9.0/10
Great
Posted on Dec 10, 2024
Room
Room came with a beautiful view and the rooms here were above level 37. Downside was the air conditioner was centralized and no way to adjust the temperature. Our room was very warm and stuffy in a cold winter night. After speaking to the front desk, they offered a change of room, which was definitely way better than the first room.
Location
20 mins car ride from Nanjing south station. A huge mall with many offerings, including an indoor playground for kids, could be reached within 5 minutes walk.
Breakfast
Great international spread with the usual stations - egg, salad, noodle, pastry, fruits, etc.
Service
Concierge at level one was very helpful! Proactive is offering assistance.
Pool
Temperature was alright during the winter. Although the water looks clean, our daughter had a stye on the eye after a swim.
Response from Property: Thank you very much for your time to have shared your valuable comments. Once again, we would like to express our sincere apologies for your previous stay experience. We have verified with the relevant departments and immediately took corrective measures. We hope to get your understanding on this matter. Once again, we would like to express our sincere apologies to you and I sincerely mean that. I look forward to serving and meeting you in person in a very near future. Thank you! Best Regards
Anonymous User
Deluxe City View-King Bed
Stayed in Dec 2024
Solo travelers
149 review
10.0/10
Outstanding
Posted on Jan 24, 2025
Great stay! Clean rooms, friendly staff, and a convenient location. Would definitely recommend.
Response from Property: Dear guest, we would like to thank you for choosing our hotel as destination. The Service concept of our hotel is Turning Moments Into Memories. We are very glad to hear you had a joyful stay with us. We are looking forward to see you again.
Ms Hotelier
Deluxe Room - River-View (Double Bed)
Stayed in Dec 2023
Business travelers
28 review
9.5/10
Amazing
Posted on Jan 8, 2024
Bath tub was awesome and bedding was super comfy. Also, hotel staff went another mile in preparing cake, fruits, chocolate and a little gift as it was my birthday. Breakfast was comprehensive and the scrambled eggs were exceptionally good. Waking distance to a new high end mall that opened only a few days ago and super close to the metro line 2 and 10.
Response from Property: Dear guests, thank you for choosing to stay in Nanjing Golden Fairmont Hotel, we feel honored, and we also look forward to receiving your 5 points praise, which is the biggest recognition and support for us. We will continue to work hard, make continuous progress, and provide you with better warm and thoughtful service, looking forward to your next stay!
Sir Eric John
Pleasant Goat And Big Big Wolf Family Twin Room
Stayed in Apr 2024
Family
10 review
9.0/10
Great
Posted on Jul 5, 2024
The hotel was fine however, the room we booked (the child room with toys etc) might have been a bit dusty and as a result my son had an asthma attack. It is obviously impossible to know exactly what the trigger was but we have had a similar experience in another hotel that had carpets in the rooms and we believe the excess dust in the carpets and less than adequate ventilation does increase the risk for asthmatics. This being said, the hotel stay was great and we were having a great time until my son’s asthma played up. I would still recommend this hotel and would like to go back in future, particularly to their dinner buffet…fantastic meal!
Response from Property: Dear guest, we would like to thank you for choosing our hotel as destination. The Service concept of our hotel is Turning Moments Into Memories. We are very glad to hear you had a joyful stay with us. We are looking forward to see you again.
Navid
Deluxe City View-Queen Bed
Stayed in Mar 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Apr 15, 2024
I would like to recommend you to stay here since you can experience a pleasant stay.
Response from Property: Dear guest, we would like to many thanks for choosing Fairmont Nanjing as destination. The Service concept of our hotel is "Turning Moments Into Memories." We are very glad to hear you had a joyful stay with us. We are looking forward to see you again.
Traveler-Family
Deluxe City View-Queen Bed
Stayed in Jun 2023
Family
20 review
9.5/10
Amazing
Posted on Jul 13, 2023
Great stay, great staff, in a beautiful area, there’s a good smell everywhere!
Response from Property: Dear guest, Hello, Thank you for choosing Fairmont Nanjing! The hotel is located in the center of Hexi CBD, about 5 minutes' walk from the Olympic Sports Center and the International Expo Center, and is close to Yuantong Station, the intersection station of Metro Line 2 and Line 10, so it is convenient to travel. The hotel building was designed by SOM, a well-known architectural design firm in New York. It adopts a double-glazed curtain wall, an avant-garde architectural structure, which embodies the coexistence of modern technological beauty and energy conservation and environmental protection, and also caters to the environmental protection concept of sustainable development of Fairmont Hotel. Thank you very much for taking the time out of your busy schedule to give us your thoughtful feedback. I am very glad to know that you are satisfied with your stay. We are very honored to receive your praise and affirmation. Thank you again for your patronage, we sincerely look forward to your coming again!
Andrea
Deluxe City View-King Bed
Stayed in Oct 2023
Business travelers
27 review
10.0/10
Outstanding
Posted on Nov 17, 2023
Amazing hotel, very convenient near exhibition. Huge breakfast with good western food. Good value for the money
Response from Property: Dear guest, we would like to thank you for choosing our hotel as destination. The Service concept of our hotel is Turning Moments into Memories. We are very glad to hear you had a joyful stay with us. We are looking forward to see you again.
Guest User
Deluxe City View-King Bed
Stayed in Mar 2025
Business travelers
38 review
10.0/10
Outstanding
Posted on Apr 13, 2025
名OKOKOKOKOK吗
Response from Property: 尊敬的賓客,您好,感謝您選擇南京金奧國際酒店!酒店坐落在河西CBD中心,距離奧體中心及國際博覽中心步行5分鐘左右,緊鄰地鐵2號線與10號線交匯站元通站,出行便利。酒店大樓由紐約知名建築設計事務所SOM公司設計,採用雙層玻璃幕牆這一表現前衞的建築結構,體現了現代科技美感與節能環保並存,更迎合了金奧國際酒店科持續發展的環保理念。非常感謝您百忙之中抽出時間給我們用心的反饋,很高興得知您對此次入住感到滿意,能得到您的讚揚和肯定,我們倍感榮幸。再次感謝您的惠顧,我們誠摯期待您的再次光臨!
Guest User
Deluxe City View-King Bed
Stayed in Mar 2025
Couples
12 review
10.0/10
Outstanding
Posted on Apr 6, 2025
very good
Response from Property: 尊敬的賓客,您好,感謝您選擇南京金奧國際酒店!酒店坐落在河西CBD中心,距離奧體中心及國際博覽中心步行5分鐘左右,緊鄰地鐵2號線與10號線交匯站元通站,出行便利。酒店大樓由紐約知名建築設計事務所SOM公司設計,採用雙層玻璃幕牆這一表現前衞的建築結構,體現了現代科技美感與節能環保並存,更迎合了金奧國際酒店科持續發展的環保理念。非常感謝您百忙之中抽出時間給我們用心的反饋,很高興得知您對此次入住感到滿意,能得到您的讚揚和肯定,我們倍感榮幸。再次感謝您的惠顧,我們誠摯期待您的再次光臨!
Samy
Suite (Double Bed)
Stayed in Mar 2023
Couples
16 review
9.5/10
Amazing
Posted on Apr 7, 2023
I enjoyed the hotel suite. It was a bit smaller than most suites I've stayed at. However the staff was chefs kiss. They were helpful and attentive to our needs.
Response from Property: Dear guest, Thank you for choosing the Fairmont Nanjing! Thank you very much for taking the time out of your busy schedule to give us thoughtful feedback. We are pleased to learn that you are satisfied with this stay and we are honored to receive your praise and affirmation. Thank you again for your patronage. We sincerely look forward to your next visit!
Jaekel Udo
Deluxe Room - River-View (Double Bed)
Stayed in Aug 2023
Couples
6 review
10.0/10
Outstanding
Posted on Sep 29, 2023
Can only say good hotel
Response from Property: Dear guest, we would like to thank you for choosing our hotel as destination. The Service concept of our hotel is Turning Moments Into Memories. We are very glad to hear you had a joyful stay with us. We are looking forward to see you again.
Guest User
Executive 2-bed Room
Stayed in Jul 2022
Business travelers
22 review
10.0/10
Outstanding
Posted on Aug 8, 2022
Thank Casey at the executive lounge for providing me with an excellent stay experience. Janner and Hanan in the lounge also left a good impression on me. Amy Luo, the duty manager, is very serious and dedicated.
Response from Property: Dear guests, Thank you for choosing Fairmont Nanjing ! The Fairmont Hotel has always been committed to creating a wonderful experience for every guest with the service philosophy of "unforgettable moments". Thank you very much for taking the time to share your stay experience with us, we hope to have the opportunity to serve you better in the near future! Thank you again for your patronage, we sincerely look forward to your visit again!
Danny
Deluxe City View-King Bed
Stayed in Dec 2023
Couples
33 review
8.0/10
Very Good
Posted on Feb 16, 2024
Good for date
Response from Property: Dear guest, we would like to thank you for choosing our hotel as destination. The Service concept of our hotel is Turning Moments into Memories. We are very glad to hear you had a joyful stay with us. We are looking forward to see you again.
Raphael
Deluxe Room - River-View (Double Bed)
Stayed in Jul 2022
Couples
30 review
10.0/10
Outstanding
Posted on Aug 21, 2022
Great place and great environment
Response from Property: 尊敬的賓客,您好!感謝您選擇南京金奧費爾蒙酒店!費爾蒙酒店一直以“將美好片刻永留客人回憶”為服務理念,致力於為每一位客人打造美好的入住體驗。十分感謝您花時間給我們分享您的入住體驗,希望在不久的將來有機會為您奉上更好的服務!再次感謝您的惠顧,我們誠摯期待您再次光臨!