Best Western Plus Crystal, Hotel & Spa
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Best Western Plus Crystal, Hotel & Spa

Renovated in 2024
No. 1 of 4-Star Select Hotels in Nancy
5 Rue Chanzy, Nancy, Grand Est, 54000, France
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hotel overview picture
Highlights
Varied breakfast
Ideal location
Lots to do
Pets welcome
Amenities
Sauna
Spa
Massage room
Gym
Parking
24-hour front desk
Luggage storage
Library
All amenities
Property Description
Discover the Best Western® Hotel Crystal, a cordial destination, conveniently located in the center of Nancy, capital of Lorraine region. Offering 58 air conditioned rooms, a warm atmosphere, charm and high quality facilities, the hotel will be your favorite address in Nancy. Our attentive, bilingual staff takes pride in providing personalized service. We are located in the city center, inside the shopping area, and close to the famous Place Stanislas as well as museums, restaurants, convenience stores, banking, TGV train station and public transportation. All public areas and all our rooms are non-smoking. Free wireless Internet access is available in all the rooms and public areas. Important information: from Monday 29th of April to Friday 2nd of August 2019, the circulation within the hotel will be modified. To go from Building 1 (including the front desk and 20 rooms) to Building 2 (including the breakfast room and 38 rooms) you will have to walk around the renovation area from the outside. We are doing our utmost to assist you during this transitional phase. However, we kindly ask you to acknowledge the Practical Info Page available on the official website of the hotel.
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8.6/10
Very Good
Walking distance to all the attractions and very friendly service
All 50 reviews
Surroundings
Airport: Metz–Nancy–Lorraine Airport
(43.0 km)
Train: Nancy
(360m)
Train: St Vincent Bridge
(15.9 km)
Landmarks: Poirel Room, Nancy
(<100m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

15

1 King Bed, Non-Smoking, Deluxe Room, Larger Room, Twin On Request

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
5

1 King Bed, Non-Smoking, Junior Suite, Duplex-Two Levels, Sofabed, Twin Beds On Request

1 King bed and 1 Sofa bed
Has window
Non-smoking
Cable channels
Hair dryer
Room Details
Check Availability
6

1 Double Bed, Non-Smoking, Standard Room, Small Room

1 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
9

1 King Bed, Non-Smoking, Deluxe Room, Larger Room, Sofabed for One Person, Twin on Request

1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Minibar
Connecting rooms
Desk
Room Details
Check Availability
5

Deluxe Family Room With 1 King Bed, Larger Room, Sofabed, Twin On Request-Non-Smoking

1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Minibar
Connecting rooms
Desk
Room Details
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10

Superior Queen Room-Non-Smoking

1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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11

Prestige Suite

1 King bed and 1 Sofa bed
Has window
Non-smoking
Cable channels
Hair dryer
Room Details
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Guest Reviews

8.6/10
Very Good
50 reviews
  • Cleanliness8.7
  • Amenities8.5
  • Location8.7
  • Service8.6
Average for similar properties in Nancy
Most Mentioned
Review summary
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Service Quality: Guests frequently praise the friendly and attentive service provided by the hotel staff, which enhances the overall experience. The staff's dedication to ensuring a pleasant stay is evident, contributing to high levels of customer satisfaction.(based on 2 reviews)
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 27, 2025
Walking distance to all the attractions and very friendly service
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 29, 2024
Nicely newly decorated hotel with convenient location between rail station and place Stanislas. Freezing bathroom and unstable heater in the bedroom.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 26, 2024
Super
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 8, 2024
โรงแรมมีการ์ดมาอวยพรวันเกิด ที่ตั้งดี สระว่ายน้ำในร่ม
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
June 16, 2024
酒店位置方便
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_‍W‍e‍C‍h‍a‍t‍2‍5‍2‍3‍2‍3‍*‍*‍*‍*
October 1, 2023
火車站附近 交通方便
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1‍2‍2‍1‍2‍9‍*‍*‍*‍*
August 13, 2025
房間設施齊全,環境衞生很好,服務非常周到。
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S‍e‍a‍s‍i‍d‍e‍6‍1‍2‍3‍7‍4‍9‍0‍0‍9‍2
August 3, 2025
Great location near the train station. Also just a few minutes' walk from Place Stanislas. I have received an upgrade and my room had a very nice design and colour scheme. The staff were very attentive and friendly. The breakfast was great! Excellent value for money.

Services & Amenities

Spa
Gym
Conference room
More Amenities
Internet
Parking
Parking is available Off-site parking.
Business services
Front desk services
Food & drink
Public areas
Health & wellness
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 16:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
Opening hours [Mon - Fri] 06:30-10:30 Open [Sat - Sun] 06:30-11:00 Open
AgeFee
Children 17 years old and under
€8.00 (approx. QAR 34.03) per person
Adult
Buffet:€19.50 (approx. QAR 82.95) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: €15.00 (approx. QAR 63.81) per pet per day

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 1889
  • Renovated: 2024
  • Number of Rooms: 81
Phone:+33-3-83175400
Email:contact@bwcrystal.com
Discover the Best Western® Hotel Crystal, a cordial destination, conveniently located in the center of Nancy, capital of Lorraine region. Offering 58 air conditioned rooms, a warm atmosphere, charm and high quality facilities, the hotel will be your favorite address in Nancy. Our attentive, bilingual staff takes pride in providing personalized service. We are located in the city center, inside the shopping area, and close to the famous Place Stanislas as well as museums, restaurants, convenience stores, banking, TGV train station and public transportation. All public areas and all our rooms are non-smoking. Free wireless Internet access is available in all the rooms and public areas. Important information: from Monday 29th of April to Friday 2nd of August 2019, the circulation within the hotel will be modified. To go from Building 1 (including the front desk and 20 rooms) to Building 2 (including the breakfast room and 38 rooms) you will have to walk around the renovation area from the outside. We are doing our utmost to assist you during this transitional phase. However, we kindly ask you to acknowledge the Practical Info Page available on the official website of the hotel.

Frequently Asked Questions

What’s the cancellation policy at Best Western Plus Crystal, Hotel & Spa?

The cancellation policy at Best Western Plus Crystal, Hotel & Spa depends on your room type and booking terms.

What are the check-in and check-out times at Best Western Plus Crystal, Hotel & Spa?

Check-in at Best Western Plus Crystal, Hotel & Spa starts from 16:00, and the standard check-out time is by 12:00.

Are pets allowed at Best Western Plus Crystal, Hotel & Spa?

Yes, pets are allowed at Best Western Plus Crystal, Hotel & Spa, but it’s recommended to contact the property directly to confirm.

How do I get to Best Western Plus Crystal, Hotel & Spa from the nearest airport?

The nearest airport is Metz–Nancy–Lorraine Airport, located about about 39 mins from hotel by car (43.0 km) away.

About This Property

Nearest AirportMetz–Nancy–Lorraine Airport
Distance to Airport43.03KM
Nearest Train StationNancy
Distance to Train Station0.36KM
Average Price FromQAR759
Hotel Star Rating4