JAL Mahal Resort and Spa

we were stayed at Jal Mahal Resort.Room was nice they given some tea amenities also. Room service also available it was quick.But there is no table to Have a food.... Then comming to Food was just Amazing food was delicious .we Had a coffee at the Restaurant it was Pathetic!.....Delay service . The Activities such as Outdoor, Indoor Then pool everything was good . Overall the Property was very Nice .But the Hospitality not up to the mark .......!! Also that Resturant Lady Ms.Gheetha was Forced to put Review grabbing my phone .Front office people also attitude guys they doesn't know how to talk with the guest .Mr.Sundarappa he is a humble person he made our stay very pleasant......

I had the most harrowing experience with Goibibo that has left me and my family mentally exhausted and extremely disappointed. We had booked Jal Mahal Resort in Mysore through Goibibo for 12th July, and were travelling with our two young children (aged 4 and 10). What was meant to be a relaxing weekend turned into a complete disaster due to Goibibo’s incompetence and shocking customer service. We reached the resort at around 3:30 PM, only to be told by the staff that there was an overbooking issue, and no rooms were available for us. The resort and goibibo was clearly at fault .This left us completely stranded in a city we didn’t know, with two tired and hungry children. I immediately contacted Goibibo’s customer service. The first executive kept me on call for over 20 minutes and then abruptly disconnected the call, claiming his system had hung — a blatant lie, clearly an excuse to drop a difficult situation. I then called again and had to start the entire process from scratch — shockingly, there was no record of my previous conversation. The second executive was incredibly rude, showed zero empathy, and said I should book my own stay, and they would just refund the amount later if I sent an invoice. This was around 6 PM by now, and we were still stuck without a place to go. No one from Goibibo took ownership, offered assistance in finding an alternative stay, or even showed basic courtesy or urgency. Finally, after hours of stress, the third executive agreed to a refund — but by then, the damage was done. Our entire day was wasted, our weekend was ruined, and we went through unnecessary mental harassment, especially in front of our children. This is not just a failed booking — this was a complete breakdown of customer care, accountability, and human decency. Goibibo cannot be trusted when things go wrong. Their customer service is not just ineffective, but irresponsible and insensitive, and I would never recommend them to anyone, especially families. This is the last time I will ever use Goibibo. The emotional distress and chaos they put us through is unforgivable.

I stayed at this hotel for one day — checked in on the 24th May and checked out on the 25th. The room was untidy, and the toilet didn’t have a lock. There were no dress hangers in the bathroom either. I also used the swimming pool, but it was not clean. After using it, I developed rashes and skin irritation. Moreover, the staff’s behaviour was very annoying and irritating. Overall, I am totally unsatisfied with my stay and would not recommend this hotel.

We went to this resort for two days, just as a vacation. Stay was beautiful. My parents liked it. Very pleasant. Staff are very friendly. Special mention to Chef vinod, divya at reception, manjula and the manager were all supportive. Thanks guys.

there were monkeys in the pool. No beer or breezer in stock and not even a biscuit to go with tea. The staff is totally careless.

We had a great stay at Jal Mahal Resort & Spa, Mysuru. The rooms were clean and well-maintained, and the staff was very courteous. The food was amazing, especially the Dosa at their Mysuru Café, which was a real treat! Lovely property and peaceful location. Will definitely return for a leisure trip.