Oceans One Resort

Don’t stay here! We arrived at the property about 40 minutes prior to check in and were advised by the front desk that our room was ready. We entered and I immediately notified, via text with pictures, the VRBO host that the unit that the condo was not clean. (Unit 204.) There was sand on the floors, dirt and BLOOD stains on the mattress cover, crumbs in the couch, the tub was grimy, filth behind the Murphy bed, a sucker stuck to the floor, trash on the bedroom floor. Very soon after messaging the host, some guy shows up to “clean” and says this is our fault and the room would have been clean if we had waited til the proper check in time. He immediately turns the blame on me, despite the fact that I was told to proceed to my room. Also, I guess the previous guest did all the laundry, made the best and half cleaned the unit, right? The Murphy bed, or the couch, had no bed linens or blankets. (They were to be provided, per the listing) Housekeeping did provide both, but they weren’t in the room as stated. When I asked for another fleece blanket the next day, via text, I was told that I was already given 2 at check in and they never did bring a 3rd. Mind you, our room slept 6, so this should not have been an issue regardless. I also asked that our host, Janet, call me and I got a response via text a short time later that said sorry they didn’t call, but the room was cleaned. I asked for a phone call again, never did get it. I’m pretty sure my texts were not going to Janet, but to this housekeeper because his phone was going off when I “texted Janet.” I did call myself, twice, nobody bothered to answer that either. The hotel itself had the filthiest pools and outdoor space of any hotel I’ve ever been to. Please check the pictures. You expect to see some sand in and around pools, especially at the beach. However, it wasn’t just sand. There was a panty liner floating in the pool one day and was there all day. The pool was absolutely loaded with sand. You could see the thick, white, filthy scum on the walls about the water line. It was like this all week. I did not see them clean the pools one time all week. Disgusting! Stay elsewhere!! Don’t make the same mistake we did.

If you’re renting an airbnb stay otherwise find another room. The airbnb was cheaper! I rented a one bedroom and the room was really disgusting for $660 for 2 nights. Chair was sitting on wood. Table was dirty! A hole in the wall and I was checked into room 1803! The soonest I walked in I walked right back out. The scent used to clean the room was strong. I paid less for a 3 bedroom AirBNB in the same resort that was well taken care of. The carpet was messed up in several areas and truly appeared dirty!!!!

We liked that the property was in walking distance of family kingdom, the indoor and outdoor pools were nice, but there were no pool towels. My room was ok, but I feel as though it could have been cleanier (walls were dirty, no linen for the murphybed, and we had to wash the comforter due to having stains, the cabinet wit the pots and pans was very stcky at the bottom). I also did not like the fact that we having cleaning fees but were expected to take out the trash and wash our own linen.