Boardwalk Beach Resort

My mother in law paid over 3 grand for 7 nights…. But the room smelled like smoke so strongly it was burning our eyes and nose. Immediately found dirt and sand in the beds. Stuff all over the floor. Mold in the bathrooms. Hair on the pillows. Murphy bed headboard was broken. Table was broken. For 5 people we were given 8 towels to last the week and told it would be $35 if we needed more. Room wouldn’t cool off because the curtains cover the ac. Had to prop stuff in front of the curtains to make them stay back so the room would cool off.

I stayed in an Airbnb property here. But the whole building needs an upgrade! The walls are paper thin so you can hear everything that your neighbors are doing. The heated pool is dirty, the hot tub is dirty, the lazy river is dirty. They all need to be drained and cleaned. The walkways are old, and the paint is peeling up on them. They are dangerously slick when wet too.

What a dump! Rented through Airbnb. The ratings were 5.0 on the site and this place was the total opposite. We checked in on the 13th of July 2024. We were supposed to be there till the 17th. We checked out the next day. What a disappointment. Do not book at the Boardwalk in Myrtle Beach. Disgusting!

there was mold on several walls and all over the refrigerator ... the handle on the toilet broke loose so had to fix it ... the chairs on the deck were disgusting and one was broken ... room 838 ... was great location but the unit was rather disgusting. we were comforted by the fact that a repair man said we were in an ok unit; some units he said he wanted to take a shower after entering. we could see into 133 and 136 and they looked real nice ...

Not the cleanest place to stay. We stayed 2 weeks and after first week asked for our sheets to be changed. Housekeeping said no - they would give us sheets to change them ourselves. I said I have trouble changing at home and need help and I don't work here. No dice! Seems a shame you can't get clean sheets on vacation. Maintenance staff very nice.

We stayed there this past September. I understand after Covid they don’t have the same daily housekeeping. Many places are like that. Our experience was like they forgot we were there. We got there on Monday, we had to go on Wednesday to ask for towels. Had to go back Friday to ask them to empty our garbage. We couldn’t fit any more garbage in it. They apologized but it was too late at that point. Our friends staying on the 3rd and 6th floors got their garbage emptied and towels changed daily. Our carpet could have used a vacuuming after a few days. Is it up to us to borrow a vacuum??? We booked a kitchenette so we could make breakfast. We bought groceries for breakfast only to go to cook and we don’t have a frying pan or spatula. The following day they brought us the smallest pan they could find which was large enough to cook a turkey. But now we had a pan. On the Weekend the stairwell smelled badly of pot. Went to do laundry, put our money in a washing machines only to find it wasn’t working. Had to go across the street to get my money back. They still didn’t put a sign on it saying it wasn’t working. In the room there was nowhere to even plug in USB to charge phone etc. Everywhere has that now, all they have to do is buy a lamp which has usb outlets and plugs. I enjoyed our stay in Myrtle Beach but not at this hotel. The best part of this hotel is the outside. It’s beautiful, 2 pools, lazy river and plenty of lawn seating with tables. ! I guess that’s why when you go on the hotel website, there are no pictures of the rooms, just the outside. The rooms are very much in need of update. I would never stay here again!