Sands Ocean Club

Everything was great except the water was cold in our shower, I’m sure if I would’ve said something to the front desk they would’ve had it taken care of. I just didn’t feel like bothering them anymore cause they had already took care of all my accommodations. Great place to stay, will definitely stay again. Hot tub was the highlight for a cold season!

It’s a great place to stay love the dance bar

This place is a dump! No wonder the front desk are not enthusiastic about checking you in. That should have been a sign. The most basic things are lacking big time at this place. Beds are horrible! The toilet despenser can't even hold the toilet paper we had to place it on the sink. The shower barely works properly. The room smells like mold. The AC doesn't work. Very outdated decor. About the only thing this place has going for it is that is on the beach. Which I slept better on the beach than in my room. Crazy!!! Will never ever come here again. As many reviews have suggested. Keep looking for a better place that has standards, this place is a dump!!!

I normally don't do reviews, but this one needed to be said. We took our first beach trip in 33 years with high hopes of a nice hotel and fun experience but that was not what we got at the Sands Ocean Club Resort we got a nightmare. We booked our hotel through Priceline and from the description, photos, and somewhat decent reviews, and a price we could afford without going a dump (So we thought) we picked this place. It was supposed to be a view of the ocean, clean room, family friendly, full bathroom with extra vanity, mini fridge, housekeeping (limited it says, I will get to that) we walked in the room and it smelled of mold and mildew (which recked havoc on my sinus) and water in the floor from the mini fridge that apparently defrosted and the water was coming out of the fridge. When then saw a door right beside the bed that connected to a joining room (which we did not know about it was not in the room description nor in any pictures) There was air on the bed sheets, so we slept on top of the beds not in them. We then went to look outside on the balcony to see the ocean view we paid for, and it was a view of the top the Ocean Annies Bar and the observation deck, you could see a few waves if you stood on your toes. Now to housekeeping, we never had anyone come to our room to ask if we needed towels or anything, we had to go to the front desk to ask for more towels, they said they should have knocked on our door, but no one did. When I saw a housekeeper outside our door, I asked her for some clean towels and she asked me if I was a time share or with the hotel (We didn't know they even had time share rooms, was not in hotel info) she said we could get charged for the towels if we were not supposed to have any. She then said the hotel is run by multiple owners, different parts of the hotel had different owners (This also wasn't something told to hotel guest) I also asked her for trash bags, I got one! and we had to take out our trash. I know the paper we got said limited housekeeping, but this was ridiculous. The room that joined our rooms together had a man staying on there and he blasted vulgar music several nights waking us up at 3:45 a.m. and the smell of pot coming in under the door, we had to put their precious towels under the door to help with the odor (Very common smell from most of the employees BTW) We were afraid to complain because they might make us leave, we didn't have the money to stay somewhere else, so we had to just stick out, but I don't want ANYONE else to have to do that like us, I want to give everyone a heads up about this place. We had 10 year old with us and they had to listen to that vulgar music and smell that, not a family environment at all! The day we checked out we also found out they stuck us in a different room then we were supposed to be in, when I called to talk to a manager (Not sure if they were though) she said they did do that, because an owner or something needed that room and they have the right to mo

We stayed in unit 737 above the lazy river by the beach bar . Music played from 11 am till 11pm and the glass did not keep out the sound at all . The fridge was rusted out along with the safe , toilet paper holder and Kleenex box . We took barely warm showers as there was no hot water ! Would not recommend this place .

We checked in and out without 5 hours. We arrived and the bathroom had black mold all over it. The shower/tub was disgusting. And we found a roach. They moved us to a suite, there was a blunt on the dresser and we killed another roach. Ended up checking out without a plan at 10pm and called around until we found another hotel.