Sands Ocean Club

Everything was great except the water was cold in our shower, I’m sure if I would’ve said something to the front desk they would’ve had it taken care of. I just didn’t feel like bothering them anymore cause they had already took care of all my accommodations. Great place to stay, will definitely stay again. Hot tub was the highlight for a cold season!

It’s a great place to stay love the dance bar

If I could rate this place zero I would. My husband and I did a spare of the moment overnight stay. I booked here because the pictures online were great, however when we arrived it went down hill. They told us the reservation was not available and we had to wait for a hour before we can check in. Once we checked in they gave us the keys went to the room and the keys didn’t work. We went back to the front desk they did something with the key and gave them back. We went back to the room and the keys didn’t work! We went back up to the front desk. They had us return to the same room with the same keys for a 3rd time and maintenance was suppose to meet us and when they did the door fob was broken. He offered to give complementary drinks from the bar while we waited another hour before we could get in the room. We requested to be assigned another room since we were tired and ready to unwind from traveling. They agreed to change our room. Once we got in the room was not cleanest, it was not updated it had very old furniture. It had 2 double beds on metal bed frames with no headboards and there were no usb ports to charge our phones. The beds were super uncomfortable. (It’s 2days later and our bodies are still sore from those beds.) The next morning we asked 3 different staff members about breakfast and was told they offer breakfast but we we got there it was closed. My husband says we should be compensated in some way for this horrible experience.

We stood here for a week with friends and family and the resort had everything we needed. It had several restaurants, bars, pool, lazy river and more. We didn't feel like we had to go anywhere. It was nice that the convenience store had alcohol for when we didn't feel like running out to get some. The staff was very friendly and welcoming. The only bad thing I have to say is that our unit wasn't cleaned properly.

This place is a dump! No wonder the front desk are not enthusiastic about checking you in. That should have been a sign. The most basic things are lacking big time at this place. Beds are horrible! The toilet despenser can't even hold the toilet paper we had to place it on the sink. The shower barely works properly. The room smells like mold. The AC doesn't work. Very outdated decor. About the only thing this place has going for it is that is on the beach. Which I slept better on the beach than in my room. Crazy!!! Will never ever come here again. As many reviews have suggested. Keep looking for a better place that has standards, this place is a dump!!!

I normally don't do reviews, but this one needed to be said. We took our first beach trip in 33 years with high hopes of a nice hotel and fun experience but that was not what we got at the Sands Ocean Club Resort we got a nightmare. We booked our hotel through Priceline and from the description, photos, and somewhat decent reviews, and a price we could afford without going a dump (So we thought) we picked this place. It was supposed to be a view of the ocean, clean room, family friendly, full bathroom with extra vanity, mini fridge, housekeeping (limited it says, I will get to that) we walked in the room and it smelled of mold and mildew (which recked havoc on my sinus) and water in the floor from the mini fridge that apparently defrosted and the water was coming out of the fridge. When then saw a door right beside the bed that connected to a joining room (which we did not know about it was not in the room description nor in any pictures) There was air on the bed sheets, so we slept on top of the beds not in them. We then went to look outside on the balcony to see the ocean view we paid for, and it was a view of the top the Ocean Annies Bar and the observation deck, you could see a few waves if you stood on your toes. Now to housekeeping, we never had anyone come to our room to ask if we needed towels or anything, we had to go to the front desk to ask for more towels, they said they should have knocked on our door, but no one did. When I saw a housekeeper outside our door, I asked her for some clean towels and she asked me if I was a time share or with the hotel (We didn't know they even had time share rooms, was not in hotel info) she said we could get charged for the towels if we were not supposed to have any. She then said the hotel is run by multiple owners, different parts of the hotel had different owners (This also wasn't something told to hotel guest) I also asked her for trash bags, I got one! and we had to take out our trash. I know the paper we got said limited housekeeping, but this was ridiculous. The room that joined our rooms together had a man staying on there and he blasted vulgar music several nights waking us up at 3:45 a.m. and the smell of pot coming in under the door, we had to put their precious towels under the door to help with the odor (Very common smell from most of the employees BTW) We were afraid to complain because they might make us leave, we didn't have the money to stay somewhere else, so we had to just stick out, but I don't want ANYONE else to have to do that like us, I want to give everyone a heads up about this place. We had 10 year old with us and they had to listen to that vulgar music and smell that, not a family environment at all! The day we checked out we also found out they stuck us in a different room then we were supposed to be in, when I called to talk to a manager (Not sure if they were though) she said they did do that, because an owner or something needed that room and they have the right to mo