Sand Dunes Resort & Suites

today my id was expired and I had already booked my room for next night. my boyfriend was kicked out of my room with less than an hours notice and locked out of room, with not even all of our belongings while I was at work!!! no one at this hotel had the decency to inform me of their decision that they wouldn't except my expired ID and I needed to leave ASAP. and I had to get my refund from 3rd party sales Trips.com which said this booking would not be offering any refunds!! still waiting to hear back from them on refund!I will never go back there and would never recommend them to anyone after the rude people I had to deal with today!!!

By far the WORST “resort” I have ever stayed at. From the minute I walked into the lobby and dealt with the unpleasant desk workers, I knew I had made the wrong choice. Lobby is dingy & disgusting. The floors in the rooms have most definitely never had a mop put to them. Towels had marks of dirt on them. Phone had all buttons ripped out so I had to walk downstairs for anything I needed. Initially booked an ocean view room, with a huge tree right in front of the “ocean view” when I called to complain the response I got was “what would you like me to do about it”. They do not offer shuttles to or from the airport. They do not hold your luggage if your plane leaves later than what check out time is. The hallways literally feel like you’re walking through the crack motels of Compton. Spooky, dark & dirty. I have absolutely NOTHING good to say about this stay here. I will never return & will ensure that I make sure no one I know stays here as well. The website is a LIE. Photos are farrrrr from what it actually is.

It was my first time going to Myrtle Beach with my family and I was excited about it. But unfortunately we hated staying at Send Dunes. It was dirty and disgusting. I wiped the floor and clorox wipe was black after the first wipe. Bed sheets and towels had stains and hole. Air vent was the biggest issue because it was covered with dust. The ceiling and the vent were both dirty. We stayed 5 nights and housekeeping never once came to clean even though we asked front desk. We had to ask for clean towels. We were told that we had to wash hotel towels during our stay which is crazy. I just used my own towels. Bath tub had a lot of rusty parts and there was a crack. We did see cockroaches in the hallway. And at some point after the heavy rain, we were asked if we had any leaks which made me think the room had leaks before or other rooms were currently leaking. I never recommend anyone to stay at this hotel. There is no noise ordinance, and guests were up until 4 am and making really loud noise. Stay away from here.

Spent a week here for my sons baseball tournament at Ripken, and I must say it is quite possibly one of the most poorly ran facilities I have ever been in. We switched credit cards used as a down payment for our room as my wife was no longer traveling with me on this trip for medical reasons. Mind you the money was out of our account for the down payment since January and we did not require a refund, however they required to issue a refund because my wife was not going to be present to "sign the receipt" that I was never presented with anyways. The Refund was not processed when we checked in yet so when I paid the total upon check in we were paid in full. Nobody owed anyone any money. On the last night of our stay they decided (even though we still had not been given a refund) to lock me and my 3 children out of our room that is a block walk away from the front desk. Attempted to call their number and because it was after 8 PM nobody at the front desk was answering phone. No phone call, no anything to me, their plan was just lock us out and force us to the front desk to pay an additional night that we did not owe or they wouldn't open our room. I paid the additional, then upon check out the next morning on my receipt it clearly showed I over paid by one night. Not surprised about that at all. To which I demanded a refund that they refused to give. Money is one thing but the fact they thought the answer was locking me out of my room with 3 young kids and all of our belongings in the room was the correct answer is beyond ******* to me. It was a holiday weekend for goodness sake, 100% not safe for my kids and I to be locked out of our room. My 9 year old was in tears. Claimed the called my room, which didn't have a phone in it. Claimed they called my phone, and my wives, my wife was the only one called that day and the message left for her was a message explaining they were not sending us a refund check. Security is of no concern here. They hand you a bunch of wrist bands for "pool and water park access" that are supposed to be for guests only. Not once during our stay did anyone ask to see wrist bands, nor was there anyone checking people coming straight off the beach to the pool for wrist bands. The Pool was over-crowded daily with miscreants from surrounding facilities, or off the streets. Additionally the place is dirty, cockroaches in rooms, cockroaches in the attached restaurant kitchen area, restrooms, etc. The food at the restaurant was over priced, and tasted poorly. Pool was dirty, can't say I ever saw it cleaned once. Never had any towels out at the pool, always had to walk to the front desk for towels. Room was a block away (not disclosed when we booked) and was filled with sand before we arrived. even in the bed sheets. Drains did not drain, room was small, kitchen did not have a dishwasher although the listing said it did. Never once got towels replaced, even though we requested it numerous times. Place is an absolute dump - if you wan

This resort looks nothing like the pictures so be aware. We had two rooms, one room was mediocre with chipped paint and dirt in the corners of the room. Our second room was disgusting. There was mold on the ceiling, chipped paint, iron burn on carpet, curtains had black film on it, assuming mold as well. The bathroom was old and dingy. When we went downstairs for breakfast, there was a huge hair in my food. The resort was dirty and not well kept.

The Villas 11 are not as described, they are filthy, not at the resort, no pool, elevator is falling apart and completely filthy! The walls to the have nails coming out, walls are nasty, balcony is nasty, floors are nasty, haven’t had hot water in two days, put in 2 work orders, once with Justin as of today July 3rd 2025, the mattresses in all the rooms have springs coming through 5512-5513. Was told that they are owned by different owners and the owners say what is allowed to replaced, well we just spent 5,000. For us to have 4 bedrooms at the Villa which is two separate rooms that have two bedrooms each, they could care less about what is happening to guests, let’s don’t forget the websites, are def putting up false descriptions! Do not come here. I’m contacting the news, DhEC, and going to TikTok! This is completely dishonest!