Westgate Myrtle Beach Oceanfront Resort

As a Westgate owner, I was extremely disappointed with my stay here at Myrtle Beach. Within the first few minutes, I was underwhelmed. There is no Owner welcome desk to check in. The Concierge is present but only gives out parking passes. Does not help with luggage, not even putting it on the cart for guests. Also upon checking in, realized my room type was wrong. Said ocean view but definitely was not..... if you consider barely seeing it from patio. As an owner, I'd think I deserved better. I reported this immediately to manager Jenny but she claimed they were full and nothing could be done. She didn't seem pressed about me not being happy with service. Then, there's only one elevator in each building so it sometimes took forever to go up and down. The only pro was that the room wasn't that bad. Very spacious. But heads up, housekeeping does not come clean and provide extra linen unless you ask them to. As far as the amenities go, the pool bar was ok. Don't expect high quality alcohol though. Pool chairs are provided but very limited umbrellas. The resort provide beach chairs but no umbrellas and you have to take them down to the beach yourself. The hot tub is nice. No ice machines around resort so you have to grab a bag at pool bar. Drafts, the restaurant, wasn't bad. Bartenders were really cool. The "coffee/ice cream shop" was ok. They ran out of pizza one night and they were always out of 1-2 of the ice creams our entire stay. I've been to several Westgate properties over the last 10+ years (Utah, Florida, Arizona, NY, TN, and Vegas) and this one is by far the worst property I've visited. It's more of a hotel feel. Service wasn't even great. Throughout the day, I found myself shaking my head at something I saw, heard or witnessed. Therefore, I will not be returning unless things change. It seems as though owners get ignored and that getting new owners is the priority. Very disappointed.

I have to say Christian from the front desk and Corey from the poolside bar were great! They gave great recommendations for food and drinks. Our room was beautiful, two huge balconies, a small kitchenette just off the living room. We are talking about our next trip to stay at this hotel!

Mae, Lydia and Teresa had exponential customer service. I wanted to see if I could stay an extra night, due to an email I received from Westgate, but because they f 4th holiday it was all booked event the hotels. I asked everyday until it was time for me to leave. They keep the same positive energy and was helpful. As I searched the website, they looked for me too. Westgate Myrtle Beach was beautiful, love how amusement, food and shops was in walking distance. Looking forward to staying there again.