Fifth and Ocean

Terrible place and customer service. I called to inform the front desk for a late check in since we got stuck with a non-moving traffic and very bad thunder storms. The front desk officer told me not to worry as i will be able to check in at anytime since they are there for 24 hrs. To my surprise when we arrive, their door is locked. We knocked for almost and hour but nobody responded. I called there contact number but no one answered. We were on the road for 12 hrs and arrived with no place to stay. Horrible place with worst customer service.

Wonderful hotel, beautiful rooms and a good location, within walking distance of the beach, everything went great! There are all amenities, towels, a refrigerator and a microwave, the TV can connect to Netflix and YouTube, which was good news for us! The hotel is clean and comfortable

Roach hotel The picture listed on the hotel is not the hotel booked. Roach infested and shady people hanging out.

You Get What You Pay For While the location is great (1 block across the street from the beach afyer you walk around the larger resort), the room wuality and comfort level is poor. The bed sits very low to the ground with no box spring, making it very uncomfortably. The sheets did not feel clean or soft. The door has a 1 inch gap all aroujd, leaving it vulnerable to hear wvery single sound and see the bright light shine in at all times. You can hear the trash trucks and street cleaner trucks roll through in between 2 and 3 AM. Sounds like an airplane is landing outside the room. The bathroom is large and looks modern, but the shower has nowhere to place your toiletries or wash cloth. It also doesnt drain well, and leaves a back up of the water.

******* gave this hotel good reviews. But when we got there we found out the wifi didn't work. Thus the tv didnt work since it only worked with wifi. There was a lot of hair on the floor, wall damage etc. Lots of noise. And when we tried to resolve the wifi issue with the front desk they couldnt do anything since the manager never showed up. They had this i dont care attitude. We tried to get an early check out but nope they took all the money the 1st night and we just had to live with the issues for 3 days. We spent as much time outside since we didnt want to spend time in the hotel. Part of the experience is the hotel but this experience was not idea. Not even any housekeeping till we left. I Contacted ******* since we chose this hotel because of their recommendation. 6 people from ******* contacted the hotel all to no avail. I dont recommend this hotel. ******* was also useless since they didnt abide by their policies. In the end they said there was nothing they could do and told us to take this up with our back. I wont be booking with them again. Book at ure own risk!!!

Left without even laying my head on the dirty pillow. Room looked like it hadn’t been cleaned, hallways were covered in trash and water. Lock on the door didn’t work. When I tried to go to the office the door was locked and there was no staff. Terrible. I wish I could get a refund but they have a no refund policy.