Lotte Arai Resort Reviews

Lotte Arai Resort offers an exceptional experience for those seeking breathtaking views and excellent skiing opportunities. The resort’s stunning surroundings and convenient location make it an ideal destination for winter enthusiasts.

the hotel is excelent.

The place is quiet, cool, luxurious, very spacious. The staff are friendly and helpful.

I made the trip in search of fresh snow on the mountains, and it was a wonderful experience. The food was also delicious, and I was very satisfied. If I had to say one thing, it would be that you can't go to the hot springs in indoor footwear, so it's a good idea to bring sandals or something similar.

It can be included in the collection

It was very clean, had a nice atmosphere, and was crowded with foreigners. I would like to stay here again. The restaurant also had a stylish menu that went well with wine, and the time flew by. It was also convenient to access the gondola with ski equipment. Thank you very much.

The hotel has its own ski resort and the service is also good

The hotel is right at the entrance of the ski resort and you can Ski in/Out. Guests of the hotel in Figure 3 can get a discount on the ski pass price. Our price for three days was 25,400 yen. There are very few people in the ski resort unless there is heavy snowfall. Very few people. There are several restaurants in the hotel, and you need to make a reservation for dinner in the evening. The taste is good. There are ski lockers on the first floor for free. Friendly advice, try to bring your own shoes and boards. The shoes rented by the ski resort are very loose and the boards are heavy and hard.

It was great to be able to relax!

Very nice and quiet.

It's a place with its pros and cons, but if you're looking to focus on the positives, you can definitely enjoy it. If you visit during the off-peak ski season, you can find reasonably priced accommodation and experience the beautiful scenery of the green village in April and May, while still being able to ski – that was quite an amazing experience! Though there were many negative reviews about the food, I found it tasty enough. I will definitely visit again!

Lotte Arai is already a familiar place, it's our 3rd visit out of many to come. I will continue to return here, certainly as long as the kids will accompany us and I hope for many years after. Hopefully I will still be able to ski for a long time:) .The reasons are many and varied. I'll just sum.it up: great family friendly skiy in sky out with plenty of off track free riding areas for hard core skiers, great food options in one place, amazing onsen, great large family rooms, beautiful landscape, etc...We had so much snow this year it was like a fairy tale. Not cheap but not 5 star prices either, the services are very close to the latter. Looking forward to next year.

We booked this hotel for 4 days 3 nights and ended up checking out early. Lotte Arai resort is still about 30 mins away from JoetsuMyoko station. The resort offers free shuttle ride to the train station but it will need to be reserved in advanced. It's located in a remote area away from the city. It takes about 10 min taxi ride to the nearest convinence store so you are pretty much stuck in the resort. The resort does not have the feel of Japanese hospitality that we were accustomed to while traveling in Japan. The resort is filled with foreigners and feels like an average ski resort back at home. The resort is fairly large and consists of couple buildings accessible through internal walkways. The resort is kept well but it is not luxury as other reviews have mentioned. The most annoying thing is that there is a wood burning fireplace in the lobby. The smoke is trapped in the lobby area through the 2nd floor making it hard to breathe. A good size room and the bathroom is large. The room is equipped with an annoying automatic sensor foyer light that turns on automatically whenever you are in the foyer area. The rolling bathroom door is also annoying since it makes a lot of noise. Both items makes it hard to stay quiet while sharing your room with others. Our room was in the hallway of going to the onsen so noise is an issue with the foot traffic. There is a sign that tells guest to be quiet but nobody pays attention. It does have different things you can do but most of them cost money. The room costs comes with breakfast for adults only. There's a charge for children. The onsen facility is included in the cost of the hotel room. Lotte charges for the indoor pool even for hotel guests. They also have billards, ping pong, karaoke, adventure park, washer/dryer all for a fee to use. One note about the laundry facility, it is constantly packed with people. Especially guests who forget to pull their clothes out of the machines. Their dryer is also completely useless! It doesn't even dry your clothes with 1 hour drying time. This causes a huge delay of people waiting for dryers. Since there is nothing around the resort, your option is to find dinner at the resort or take a taxi to a restaurant. For lunch there is a food hall at the village. It is pricey and food is medicore. We did the dinner buffet at The Plate and it was abosultely disappointing. Our reservation time was at 6:45 and when we arrived there was no food left. Many of the plates/displays were all empty. The restaurant could not keep up with the demand of the idea of a buffet. The buffet is expensive and we barely got to eat anything decent. The best part of this resort is the onsen. You can tell there are some bathtubs that are not kept up but overall the facility is large and has a beautiful outdoor soaking tub. This was the highlight of the stay. Overall, if you are there to hit the slopes the resort is fine. But if you are not hitting the slopes and trying to pass the time, it w

We stayed at Lotte Arai this month for six nights. Positive: v clean, rooms are spacious and beds comfortable. Onsen is beautiful. Indoor snd outdoor pools and a sauna. Also has a warm water spout that falls from a height of about 5m and can massage your shoulders or back. Needs a relaxation lounge. Many of the staff are helpful and welcoming. The buildings and facilities are v nice. There is a very nice Vietnamese restaurant which is v welcoming, and serves v nice food at reasonable prices. (Bowl of pho is about 1500 yen). The ski school (Myoko Snowsports) is excellent. Instructors are from a range of countries and speak English. Great for kids. The guests at the hotel are mostly young Aussie families with primary school age children, and then some young adults from Asia ( mostly snowboarders) Negative: the breakfast and dinner buffets are v ordinary. None of the food is delicious but it’s definitely edible. Many of the staff are doing their job, but they are not welcoming and they don’t smile or greet you. I think this attitude must come from management and work its way down. Eg no ski locker available for me to store our skis and no apologetic or helpful attitude. When I asked for help to post a postcard I was told that it’s not possible. Food on the mountain is expensive eg 3800 yen for eel rice bowl, 2000 yen for curry and rice. Lift tickets also expensive (9500 yen for a day pass) compared to other Japanese ski fields. Restaurants outside the resort (eg in Myoko) are too far for a taxi trip there and back. The ski field is apparently renown for off piste skiing and boarding but the groomed runs are limited. So if one run or one lift is closed, there would be very limited options. The beginner run is v flat and the next run up Is too steep for beginners. Suggestions for improvement: lift the standard of food at the breakfast and dinner buffets. Provide trays to assist diners to select their food. An omelette station at breakfast and a noodle station at dinner would be wonderful. Train the staff to be helpful and welcoming ( like everywhere else in Japan).