Divava Okavango Resort & Spa

I am writing this mail because upon arrival on the 4th of November 2024, after 7 hours drive, from the splendid Kifaru lodge, at the Divava lodge in Divundu/Caprivi we where really sadly disappointed in the state and appearance of the complex as well as the behaviour of the “so called assistant” front office manager – who also cleans up tables or bakes an omelet (rude, unpolite and arrogant) by lack of a front office manager on duty – from which I even up till now have not even heard a reaction! How extreme unpolite and arrogant! First of all you make me pay a 21666 NAB $ in advance and than you can not deliver the to be expected high quality and standard of a lodge/hotel in this price category. On top of all this there is no last minute alternative in Divundu and you have the incredible arrogance to not reimburse me on this matter where the pictures speak for them selves. As shown on the pictures the place is worn out, dirty, filthy, broken. So just to mention some: whether it’s the rugs, the chairs, the discoulered bed pillows, the entrance of the room, the terras, the more than dirty pillows on the terrace, windows, the broken lightning, door handles, table cloth, torn shutters etc. etc. On top of that there is no WiFi in the rooms and around the main building internet is extremely slow!!!!, the fridge does not refrigerate (only aftere more than 30 hours), the airco hardly brings down the room temperature, the bar, the discusting/dirty reception area (which they had cleaned a little bit at once the day after) & the seats (which do not have a comfortable sit – mentioned by other guests too) are sticky and dirty, the water of the outside shower does not run off so you stand in an endless pool of dirty water, etc etc. To much to mention. A great disappointment!!!! A national/African SHAME!!!! So my advice would be shut the place down, do a complete renovation. This place is a shame for Namibian Tourism and does not at all full fill the standards of a 5 Star luxury Resort. In our opinion it was the worst place after almost 3 week of travel and stays the most beautiful lodges and surroundings of the country of Namibia. This is a ripp-off: I pay more than a 1000 EURO in advance, Divava cannot deliver and if I want to cancel/or not check-in because of the poor condition the lodge is in, you tell me it is short-notice cancellation policy? As you can see I filed the complaint to the national Board of Namibian Tourist Information and the Ministery of Tourism o

Stunning view from the balcony over the Okavango river, as well as from the terrace of your chalet. It's a beautiful and peaceful place. The staff is amazing. Very friendly, competent and accommodating. The spa is excellent and unique. You overlook the river while getting your treatment.