heinmich
January 13, 2025
As a travel agent, I have had the opportunity to stay at a lot of hotels and lodges, and regularly book for my clients. Divava Lodge, although set in a beautiful setting, was quite a let down. Service was extremely slow or non - existent. Lots of staff, but they where always "vanishing" somewhere. A lodge like this, should have staff that is constantly checking on you, asking you if you would like to have a drink. Bar service was slow. We always had to go and order something, or first find someone to find the bar man. The staff was however extremely friendly. That one could not fault. As there is not much to do here, having better service would have changed the dinamic of our stay and I'm sure would definately up their revenue. It also seems that the managers kids where staying at this lodge. They where constantly playing music and dancing and we often had to ask if they could change the music. Housekeeping took 3 hours one day to clean our room, as they where waiting on bedding, which meant we could not go in our room to get ready for the day. I would rather stay at the lodge next door. MUCH better service and even their spa is half price.