Mercure Muscat

location was good, rooms were big, cleaning of the rooms a bit less and breakfast less variety and little choice massage was super good (helped by nadia)

Changed rooms twice, full of complaints. First of all, the front desk of this hotel has very little tolerance. There is often only one person at the three counters, and you have to wait for a long time. The first time I changed rooms was because of issues with Ctrip and the hotel. The "deluxe room" mentioned by Ctrip had the word "handicapped" added to the English confirmation. According to the hotel front desk, this room type was two single beds put together, but Ctrip said it was a king-size bed. Finally, after communicating with Ctrip, the hotel was changed. However, the front desk clerk at this hotel seemed to owe me more than I paid him, and his attitude was extremely bad. At the beginning, he told me that there were no rooms available and I couldn't change rooms. When I found out that I had planned to change rooms before, I still couldn't believe it and called to confirm it slowly, because there were many people waiting to check in behind me. I had planned to change rooms, so it should be better, but the new room was on the 6th floor. There was a swimming pool on the 7th floor, and the sound of the water pump (probably the motor) kept lingering in my ears. I went to talk to the front desk clerk named Nooh who had a very bad attitude. His first reaction was that I was trying to take advantage of him again. He told me that there were no rooms available, and he didn't think about how to eliminate the noise or anything. He just shirked responsibility and protected the hotel that was not his own. In the end, I could only stay in this room for one night. The next morning, I went to the front desk to communicate and a different person came. OK, he said we would know if there were any rooms available at 12 o'clock. I went there at 12 o'clock and he said there were rooms but they could only be changed in the afternoon. Anyway, it was very unpleasant. Finally we changed to a twin room, which was worse than not changing anything at the beginning. This time the room was on the 5th floor. There was still a little noise from the water pump, but it was acceptable. It was enough to show how noisy the water pump was! The minor problem this time was that the air conditioner would smell like smoke, but fortunately, it didn't happen very often and I overcame it by opening the windows and doors. After all, I didn't want to see the sour face of the front desk staff anymore. What are the advantages of this hotel: you can walk to the MGM shopping mall, and the decoration in the room is very nice. The price is similar to Intercity, and they each have their own advantages and disadvantages in hardware, but the service is far better. If you want to live there, stay on the 6th floor from 607 to 628. It's better to live on a lower floor, there's no view anyway.