Abdul Razak Complex, Mukim Gadong B, Brunei-Muara, BE3519, Brunei DarussalamSee Hotel Details
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1 night
Guest Reviews
8.3/10
Very Good
67 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.8
Amenities7.9
Service8.0
Cleanliness8.5
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All reviews(67)
Positive reviews(65)
Reviews with photos/video(29)
Near shopping area(16)
Convenient for shopping(16)
Clean and tidy(14)
Great service(13)
Awesome stay(11)
Awesome rooms(11)
Delicious breakfast(7)
Poor Internet(5)
Negative reviews(2)
Anonymous User
Junior Suite
Stayed in Jun 2025
Business traveler
12 review
8.0/10
Very Good
Posted on Jul 28, 2025
Room is a bit dated. The air-conditioning was a bit war in the afternoon and they didn't send a technician to do something about it after I've requested. The hot water shower 24/7 available.
shah610
Junior Suite
Stayed in May 2025
Family
14 review
10/10
Outstanding
Posted on Jun 17, 2025
Nice clean room. Easy to find food. Public transport nearby. Many shops around the hotel.
DEVIDD BONG
Deluxe Room
Stayed in May 2025
Business traveler
27 review
8.0/10
Very Good
Posted on Jun 12, 2025
All time favorites for my business meetings trip, comfy bed, clean room.
Xinchang
Deluxe Room
Stayed in Mar 2025
Business traveler
27 review
5.0/10
Posted on Apr 12, 2025
Aircon too cold and the thermostat cannot be adjusted. 3rd day onwards on hot water, and water too cold for bathing.
Kis L
Junior Suite
Stayed in Jan 2025
Solo traveler
8 review
6.0/10
Posted on Mar 4, 2025
The hotel wifi is horrible!!! Better to go to Starbuck to get the wifi connection. The location of the hotel is good with many nice, good restaurants nearby, all within walking distance
The swimming pool is on the 2nd floor and you have to walk across the building to go to the pool which is so inconvenient. The swimming pool is pretty bare with no facilities
The lobby area is quite miserable with limited seats. There is a bakery store and Starbuck is within the lobby area. The room is clean but a little old, need to do some renovation to improve on the outlook
YT Hew
Deluxe Room
Stayed in Jan 2025
Business traveler
26 review
10/10
Outstanding
Posted on Apr 17, 2025
It is very near The Mall which is just crossing the road and near McD
Guest User
Deluxe Room
Stayed in Apr 2025
Business traveler
13 review
7.5/10
Posted on May 4, 2025
Hotel is clean and old well maintained, ask for water at front office took them 5 minutes and can’t get any water from there . Location is good food and shopping mall within walking distance include a MC Donalds next to hotel .
Guest User
Deluxe Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 7, 2025
Very friendly and helpful reception and housekeeping.
Breakfast was not as satisfying as my previous stay.
S.U.S.I.
Deluxe Room
Stayed in Jan 2025
Business traveler
22 review
9.5/10
Amazing
Posted on Apr 18, 2025
Even though the hotel is quite seasoned, it is very clean and well maintained. Good location- attached to the mall and near to restaurants.
Guest User
Deluxe Room
Stayed in Nov 2024
Couple
2 review
8.0/10
Very Good
Posted on Dec 22, 2024
Very clean and silent rooms. There were some issues with the lights and the telephone also was not working. Good breakfast and service.
Christine Espedido
Deluxe Room
Stayed in Sep 2024
Couple
1 review
8.0/10
Very Good
Posted on Nov 1, 2024
The staff were all friendly and gave us service with a smile. Although, we hoped that there would be a way to make the room warmer, we felt too cold. We have already shut down the AC but since there is centralization of AC, the coldness from the lobby and next room seeps in our room. The staff was kind enough to send us the maintenance guy but he couldn’t do anything for us. Also, we saw this property from Agoda.com and it was stated there that there was complimentary airport transfer but actually there was none.
Hazel Hamdan
Deluxe Room
Stayed in Jan 2025
Traveling with friends
5 review
8.0/10
Very Good
Posted on Feb 11, 2025
Good location everything u need in the same biilding
Surya85
Deluxe Room
Stayed in Jan 2024
Couple
13 review
8.0/10
Very Good
Posted on Feb 17, 2024
Location is perfect cleanliness was good but the free wi fi was useless. Do not expect a working wifi from the hotel please manage yourself. Breakfast looks like first come better serve. If you are a bit late then you will miss the choices.
Angela
Deluxe Room
Stayed in Jul 2024
Business traveler
5 review
8.5/10
Very Good
Posted on Aug 9, 2024
it is very convenient, located in the centre. Shopping mall is near the hotel and we can easily get good food in the neighbourhood.
Anonymous User
Deluxe Room
Stayed in Dec 2023
Solo traveler
7 review
7.0/10
Posted on Mar 6, 2024
The hotel quite old but the cleanliness acceptable. Room are big, but the facilities are out dated, old fashioned tv box, the mattress and the pillows not so comfortable. The wifi connection in the room very very poor. Spoke to the staff about it but no action taken. Room included with the breakfast, but the food for breakfast like for lunch item. More to the main Chinese dishes cooking like sweet and sour fish, beef rendang, 3 types of stir fried vegetables and cakes for the dessert. Hotel location was great. Nearby with everything like eateries places and shopping mall.