Gateway Motor Inn

The staff is helpful and attentive, offering extra towels. Guests love the comfortable beds and great location near cafes and bars. The accommodation is consistently clean and well-maintained.

Excellent service when contacted Gateway to say I would be late night check in, they arranged my room to be easily accessible and the room was clean and comfortable. AAAA

Avoid this place! The manager is very unfriendly right from the time you call to book in. She tried to overcharge me on the phone as she stated "website prices were incorrect" which should have been the redflag for me not to book and when I asked her to honour the price she said "I have to call the owner" So I booked online instead and got the better rate. When we arrived I prepaid and went into the room which was a huge mistake! We then noticed all the cobwebs on the ceiling,fan and Aircon. We then we put our food on the bench and had a snooze and woke up to ants 😫😫 all over our food. We went to the manager and she came over with ant spray and didn't even apologize. I did ask for a discount as and then she treated us like we were a burden and she needed to "contact the owner" No response so I emailed the info line and this was the reply from the manager "I told you that I would contact you if your bank account was needed for a refunded discount. I haven’t called you because it was not necessary as the business owner is not discounting your stay" Worst customer service ever..get a new job manager and make sure the rooms and pests are cleaned properly or do you need to contact the owner? Did the owner even get the call and email? What manager do you know can not make those types of decisions?