Hyatt House Mt Laurel

What a Dump. So much for Hyatt maintaining a High standard. First, I made the reservation I asked for extra pillows since my wife is disabled and needs them to get any kind of comfort or sleep. I followed up with a text, and when checking in, I was told they do not have any extra pillows. The room is old and worn, and we just wanted to relax. The TV does not work, so they send up the maintenance guy (who was as nice as could be). He changes the cable, but that does not fix it. He says we need a new TV. He calls the front desk, and they say no manager is on duty and they cannot contact him, so no TV until the morning. I told him that would not work. I felt bad because he was a good guy. I told him to tell them to take one out of the empty rooms. He called and they said only a manager can authorize that, and none are on duty, and they can not contact any of them. So they say now at 7:30 pm I can load up all my stuff, all of my wife's medical equipment, and all our luggage and carry it to another room. Oh, I just turned 65. So I say bring the tv here. No one at the hotel will let the poor guy do that. So I have to call Hyatt customer service, who forced them to do it. In the morning, I will address the manager and have my son, who is a lawyer, file with the ADA and the BBB. I already have an escalated case put in with Hyatt. I know I sound like a Karen, but I am just not going to stand and be treated rudely and disrespected. I may be older, but I still have some piss and vinegar, as they say. I will probably cancel my Hyatt card and membership

This is a decent, quiet hotel with very spacious rooms and friendly staff. There are no elevators, so upper level rooms must use stairs. It is also somewhat dated and more of an extended stay style hotel. It was comfortable and convenient.

Rooms smelled of cigarette smoke so badly. Beds were too firm and pillows too soft. Bathrooms were okay. Pool was closed and was so dirty but I guess it's ok since it is closed. People smoking everywhere outside of the hotel rooms and lobby.

Rooms and buildings were shabby. It wasn't what I expected for a Hyatt property. Ripped carpet, poorly completed drywall repairs, bedroom door blocked by the bed, in need of painting or cleaning

Hyatt should either fix this property or remove their name from it. Hyatt is known for good, quality properties across the country and across the world. This is definitely one of the worst and most rundown hotels I have ever scene! And the sad thing is, there are such minor and easy things to fix that would at least bring the hotel back to a decent standard. There are such little things and corners cut that show the owners and staff don’t care about the property or their guests. This hotel is on a road with 10 other hotels (including a Hyatt place that is actually decent), you’d figure they would at least show some attention to detail (especially when they are using the Hyatt name to demand a higher price than their neighboring discount hotel brands like Hampton Inn and Holiday Inn Express). From doors that are chipped and don’t close all the way,curtains that get stuck/ jam and don’t close properly, shower exhaust fans that don’t work, bathroom outlets that don’t work, thermostat from the ‘80’s that need to be set again every hour or so, and stained furnishing to the fact that they only give you 2 towels and a wash cloth (for a room they claim sleeps four, you think they would at least give you 3-4 towels), to the fact that house keeping only “cleans rooms” every other day, this is just more proof that the owners and staff of this hotel do not care about their guests. We came here in August for a three night convention near by. When we first booked the room in June, it was listed at $230 per night (definitely overpriced for such a poor product and I’m glad we didn’t pay this). About a week before we came, my wife checked the Hyatt app again and say the price had dropped to $175 a night (I still feel that was way more than a property in such disrepair deserves but a better rate nonetheless). We cancelled our original reservation and made a new one. We showed up around 8PM Thursday night and there was a large group of people causing a loud commotion outside in the parking lot. We were actually trying to move around this group to access the lobby where we found a single employee working the counter alone. When we mentioned the commotion outside, they informed us they knew and that there was no one else on the property to assist them in trying to handle this (no security???). They did call the police and eventually a local patrol car drove by and broke things up, but this just lead us to wonder why they would not have security on site and why, with so many hotels on the same road, would they not team up and hire a security company to patrol the properties or request local law enforcement to provide frequent patrols of the area. We were handed key cards and walked to our room. When we walked in, we were happy with the size and square footage of the room. We put our bags down and started to try and close the curtains with the pull chains. The pull chains jammed over and over and the curtains barely moved. We were able to get the curt