Hyatt House Mt Laurel

Rooms and buildings were shabby. It wasn't what I expected for a Hyatt property. Ripped carpet, poorly completed drywall repairs, bedroom door blocked by the bed, in need of painting or cleaning

Hyatt should either fix this property or remove their name from it. Hyatt is known for good, quality properties across the country and across the world. This is definitely one of the worst and most rundown hotels I have ever scene! And the sad thing is, there are such minor and easy things to fix that would at least bring the hotel back to a decent standard. There are such little things and corners cut that show the owners and staff don’t care about the property or their guests. This hotel is on a road with 10 other hotels (including a Hyatt place that is actually decent), you’d figure they would at least show some attention to detail (especially when they are using the Hyatt name to demand a higher price than their neighboring discount hotel brands like Hampton Inn and Holiday Inn Express). From doors that are chipped and don’t close all the way,curtains that get stuck/ jam and don’t close properly, shower exhaust fans that don’t work, bathroom outlets that don’t work, thermostat from the ‘80’s that need to be set again every hour or so, and stained furnishing to the fact that they only give you 2 towels and a wash cloth (for a room they claim sleeps four, you think they would at least give you 3-4 towels), to the fact that house keeping only “cleans rooms” every other day, this is just more proof that the owners and staff of this hotel do not care about their guests. We came here in August for a three night convention near by. When we first booked the room in June, it was listed at $230 per night (definitely overpriced for such a poor product and I’m glad we didn’t pay this). About a week before we came, my wife checked the Hyatt app again and say the price had dropped to $175 a night (I still feel that was way more than a property in such disrepair deserves but a better rate nonetheless). We cancelled our original reservation and made a new one. We showed up around 8PM Thursday night and there was a large group of people causing a loud commotion outside in the parking lot. We were actually trying to move around this group to access the lobby where we found a single employee working the counter alone. When we mentioned the commotion outside, they informed us they knew and that there was no one else on the property to assist them in trying to handle this (no security???). They did call the police and eventually a local patrol car drove by and broke things up, but this just lead us to wonder why they would not have security on site and why, with so many hotels on the same road, would they not team up and hire a security company to patrol the properties or request local law enforcement to provide frequent patrols of the area. We were handed key cards and walked to our room. When we walked in, we were happy with the size and square footage of the room. We put our bags down and started to try and close the curtains with the pull chains. The pull chains jammed over and over and the curtains barely moved. We were able to get the curt

Section 8 housing, cold breakfast, they don’t enforce the rules here especially quiet time. The phones don’t work. Bitterly cold rooms. Tattered rugs. I want my points back.

Large two bedroom and two bath suite great for a family , close to Jersey Turnpike so convenient location for a roadtrip stop

Only stayed one night as a stop over. Front desk staff (check in and check out) were both very professional and easy to deal with. The suite we had was clean and well appointed. We had no issues. Didn't get to use any of the amenites so thus just the very good rating.

The room is spacious but beds and pillows are uncomfortable sadly. There was an odor in the room that definitely was off putting. This scent contributed to my son repeatedly sneezing and developing a runny nose. The walls need a good wipe down. I don’t see myself returning in the future. At the time I was just in need of a room last minute but definitely surprised being it’s a nice area.