Nordic Inn

Room Quality & Cleanliness: Rooms are described as clean, comfortable, and well-furnished, with some guests noting cozy, modernized interiors. The availability of pet-friendly amenities, such as water bowls and treats, adds to the appeal for travelers with animals.

Family and I had a blast. Clean rooms, hot tub, and even a great little breakfast. Ryan and the team were very attentive and even answered questions about great places to eat and explore while we were in town. Felt like home away from home. When we’re back in Crested butte this is where we will stay. Thanks for everything. My family and I can’t stop raving about our stay.

We had two bookings (9/22–9/23 and 9/25–9/26, both for two rooms). Our bank account showed four fully posted charges and two refunds totaling about $100 over what our reservations stated. When I called to resolve it, I was directed to someone named Ryan. Ryan was absurdly unprofessional. From the beginning of our call he repeatedly told me it was “quick/ simple math,” and ‘it shouldn’t be that hard for me to figure out or understand’ at points escalated to saying “it’s quick f**ing math,” and even at one point stating, with a raised voice, “DO NOT TALK OVER ME, IT’S F**ING RUDE” after I had quickly pointed out an inconsistency in some info he was relaying. It was shockingly unprofessional, unnecessarily escalated, and aggravating to try and stay calm through. From here I sent an email including screenshots from our bank statement showing the various payments taken and refunds issued as well as my original confirmation emails showing our expected reservation totals. I then clearly outlined the charges, refunds, and overpayment. Ryan responded by simply attaching 3 folio printouts that did not reflect all the charges shown on our bank statement. In these emails he provided no commentary as to the discrepancy that I had outlined or how his documents provided any proof of the lack of an overcharge. From here I sent a follow up email again clearly outlining the various charges, expected reservation totals and the discrepancy and two weeks later we still have no response or resolution. Payment errors can happen, but being cursed at and treated with belittlement, disrespect, and a clear lack of care is unacceptable. This experience was frustrating and shocking and isn’t the type of environment I would want to subject any of my friends and family to. It feels as though Ryan was intent on proving me wrong rather than reviewing all available info and taking the time and due diligence to work through the issue. Ryan could teach a master class in how not to handle any customer service situation.