Baymont Inn & Suites by Wyndham Morrow/Atlanta I-75 South

The room was dated. Bathroom door had damage to where it looked kicked in. Bed linen and towels were clean.

The property was off the main road and there were alot of food options around. However the service I received was not good. The room had a damp old cigarette smell and the doors are so heavy that all you hear are slamming doors all night. The gentleman at the desk was nice , the lady the next 2 was always on the phone or outside, on the phone or possibly smoking. And just seemed not interested in being around. Theres a sign that says breakfast until 10am I came down for juice at 9:40 and she said they are closed. She was cleaning up. We were in town for basketball and needed to was jerseys. You have to pay for washer and dryer in cash but the lady at the front desk is so rude and acted so annoyed every time i asked a question or needed help. I was short a few cents for one of the machines and she wouldn’t trust me enough to bring it back , so then i took out 20 from atm then she turned around and said oh I can’t take that because i need to have change in my register. You saw me walking over to the atm , I came back with a 5.00 to get quarters for the machine then she says she can sell me a roll of $10 she didn’t want to break the quarters. What? I put my quarters in the machine to get detergent and it was empty and lost my money went back but she acted like that wasn’t there problem and not their machines. I tell you what, I knew the hotel was a no frills but customer service is free! I am a manager in the customer service world and I was very disappointed.

Arrived before check in time and even though the room was ready, staff wanted $25 extra per room for early check-in. Someone kept taking the do not disturb tag off the door and had to ask each day for a new one. Mattress had numerous stains on it and was very worn. Pillows were very small and flat. Sports bar next door was super loud and went on till the wee hours of the morning. Very little breakfast items were available, many people gave up and walked off. May be time for a renovation and additional training for the staff.

Kinda dirty and the bathroom door handle was broken so i couldn’t lock it. Needs a lot of repairs and updates. The blanket had holes in it

The staff (one) was very helpful but the room was terrible! There was a hole in bathroom door. Sitting chair looked like they got from by the garbage! Carpet through out hotel is dirty!

Worn out chair in room. Torn curtain in room and noisy AC unit. Also disturbances by other guest