MainStay Suites Moreno Valley Near March Air Reserve Base

The room was clean. My ID was expired on the day I received my paperwork for my ID. One lady excepted my receipt from the DMV. The following day a different receptionist would not expect MY DMV RECEIPT. Morning shift was rude on June 1, 2025. And I felt the morning clerk wasn’t dressed appropriate. Skirt and crop top. I’m 56 years old I’ve hurt my leg several times on the wood edge of bed. Had to wait for clean towels. Hair all over restroom walls. All amenities were not available. The gym isn’t open. The pool was dirty. I was told no pets allowed. When I presented my babies ESA Credentials at check-in. I felt embarrassed.

I had a great experience at MainStay Suites in Moreno Valley. The room was clean, comfortable, and well-equipped. The staff was friendly and helpful, making the stay even better. The location is convenient, with easy access to local shops and restaurants. I highly recommend this hotel and would definitely stay here again!

From the moment I arrived at Mainstay, I was greeted with exceptional warmth and hospitality. The check-in process was smooth and efficient, with the staff going above and beyond to ensure I felt welcome. The lobby was elegant, with a perfect blend of modern comfort and classic charm. The room itself was a haven of peace and comfort—immaculately clean, spacious, and beautifully designed. The bed was incredibly comfortable, and I enjoyed a restful night's sleep, which is always a top priority when traveling. I can’t recommend Mainstay enough. Whether you’re visiting for business or leisure, this place offers everything you need for an exceptional stay. I will definitely be back!

Such bad customer service, I cancelled before even going to this hotel. They woke me up by calling me at 11:30pm, 3 weeks before my reservation, just to see if I was keeping the reservation. What is the point in that and to call so late as to wake me up. Huge red flag!!! Glad I cancelled before enduring more stupidity.

Checked in via Orbitz in September 2022. Arrived at 10 p.m. No curtain on my bedroom window. Front desk attendant informed me that there was nothing she could do. She informed me that for an additional $40, I could receive and upgraded room that included a curtain. Due to Orbitz 'no refund' policy combined with the time of night (11 p.m.), I decided to remain in my curtainless... $142 room. After a sleepless night, I requested a credit from the front desk clerk the next morning. He informed me he could credit me a whopping $10 for my $140 curtain-less hotel room. I told him that I would like the owner to contact me. He said that he would. It's been 30 days since my booking. My credit card statement reflects no 'credit'. I have received no communication from the hotel to discuss or resolve the issue. My recommendation is to stay away from this property. Poorly managed. Terrible customer service. Very unpleasant experience.