Fairfield Inn & Suites Montgomery-EastChase Parkway

Service was very bad, staff must be polite, but it is a fact that sometimes it doesn't get delivered to guests. the food was ok.

I stayed at Fairfield Inn & Suites by Marriott Montgomery EastChase and had one of the most frustrating hotel experiences I've ever encountered. My room was never cleaned during my stay — not once. We never received Fresh towels, the garbage was never taken out, and the bed was never made. Basic services that any guest should expect at a Marriott property were completely ignored. I repeatedly waited for some sign of housekeeping or follow-up, but nothing ever for the entire time of my stay. When I was asked about my stay and told the desk clerk about my disappointment, she blamed me and my partner saying we requested that no one clean our room! This level of negligence is unacceptable, especially at a brand that promotes comfort and reliability. My entire trip was ruined because of this hotel's lack of cleanliness and negligence! I’m extremely disappointed and feel that a refund is warranted for the lack of services I paid for but never received. I will not be staying at this property again and caution others to think twice before booking here.

The staff was very good. Front desk was professional and very helpful. Always had a smile. Same is true with the person running the breakfast. She went out of her way to help everyone in the dinning area! Even the room cleaning people greeted guest with a friendly smile. Great service and facility.

My experience was great!!!!!! The evening receptionist went above and beyond to help me print my paperwork. I will return. This has been the best experience hotel wise.

Terrible experience Room was dirty, shower didnt work properly. Hotel is worn and management is unresponsive .