Fairfield Inn & Suites Montgomery-EastChase Parkway

Service was very bad, staff must be polite, but it is a fact that sometimes it doesn't get delivered to guests. the food was ok.

The front desk employees are not professional when they just sit in a chair below the desk level and don't stand up to greet customers. It conveys an image of arrogance and indifference to customers. One older gentleman was very friendly and helpful but none of the other desk agents were helpful. The room was very comfortable and the air conditioning and shower pressure were adequate. However, the Wifi service was terrible. One night I only was able to connect at 0.26 Mbps. When I called the unhelpful night desk agent I asked if there was an 800 number for internet support and she gave me the 800 number for Marriott Bonvoy. Was she so ill trained that she didn't know that the Bonvoy help desk agents have nothing to do with internet support? Did she really think they had the resources to answer the thousands of calls that could be received in a night to agents who specialize in reservations and customer issues? Then, when I called back she gave me the phone number for their local internet provider. I am not the customer so obviously I didn't have any account information so that was a waste of time as well. When I called her back she blamed it on the bad weather..how absurd. I asked if she could just reboot the router to see if that would help (not an unreasonable request I think) and she didn't even know what a router was. Wow. The breakfast items were not appetizing at all. I never ate breakfast because of that. The location is great with proximity to restaurants in the area. But, I'll find another property to stay at. I did learn that this property was purchased by another management group and had a nice chat with one of the interim managers but all she could do was apologize because the transition had occurred quite recently. But, she did not offer any Bonvoy points or any compensation which was disappointing. The WiFi speed never exceeded 8 Mbps. She said it was because the number of guests. No, it was because the system was poorly designed and they didn't buy enough bandwidth to cover their customer loading. As a footnote, I try the property out last week and actually ended up leaving. My room was not ready at 6PM even though I had completed my reservation the prior week. I checked the WIFI again and this time it was 2 meg. This was a very small point but it is emblematic of how this property is run. My key card was not presented in a Marriott branded envelope but rather a folded up piece of paper with my room number written on the back. I remarked to the check in clerk, "I've never seen that before." He shook his head and responded, "yeah, they ran out of them." Total amateur hour. This has to be the worst managed Marriott property I've ever encountered. It is my understanding that a different group is "managing" the property now but they don't have their act together.

Property has been renovated but looks like attention to details were overlooked or badly done.

I didn't have a problem checking in or checking out. The breakfast had so many options. The rooms were clean and plenty of parking.

Conveniently located near restaurants and shops and was very clean and quiet