Montego Bay Club Resort

We just completed our second stay at this resort, the first of which was in 2016. We can only surmise that its decline is a result of the sale to Hyatt. The once pristine rooms and grounds are a shell of what they once were. The public spaces, i.e., bars and lounges need painting, and worse is the wood flooring around the pool at the Preferred Club; it's peeling and in desperate need of painting. The roofs are an absolute eye sore! There is literally a hole in the roof of one of the buildings. The food, well.......let's just say that save a Caribbean dinner, dining at the specialty restaurants was a let- down. One of the few highlights of our stay is the service we received from Chontoy at the Preferred Club Lounge, where she was our server during most of the stay. In short, this once fine resort is now being maintained like a budget hotel, and certainly not a resort, least not based on our previous experiences.

Went to Montego Bay for a short vacation. Rented via Airbnb through Karl Lawrence. I have to echo some of the thoughts posted by other users. Unfortunately he is what gives Airbnb a bad reputation and should be removed from their platform. His place is quite run down, pictures although capture the space unfortunately do not give a clear indication of the state it’s in. Could use a good clean, new coat of paint (at the least) and perhaps an update of some of the amenities. As they say: you got to spend money to make money. These rental units require some modicum of capital and maintenance expenditures. Thats business. I don’t think he understands that though. It was suitable for a week but what was most problematic was the end. Left him a reasonable review as the placed served its purpose. Close to the beach, close to restaurants as well as lounges and provided us with a descent vacation. Karl Lawrence had audacity though to not only post misinformation about my stay but ask for an additional hundred dollars from me. He claims I took one of his mediocre used towels and he submitted the claim to Airbnb asking me to pay for not one but 6 towels. He then goes on to ask for 40 dollars due to a plumbing issue. Thankfully Airbnb resolved each and denied his claims. I get the sense this is a regular occurrence for him. Following this interaction I searched his name-seems like I am not the only one to experience this. Be careful with him: the pictures may tempt you but the experience post rental may leave you questioning why you chose his property.

Great location especially to Doctor's Cave Beach-right across the street. The apartments are individually owned and maintained and it appears that their condition spreads from one end of the spectrum to the next. The apartment I got was in great condition and had great views. Overall the building needs some updating including the elevators. The outer walls need to be painted and power washed. The hallways and shared spaces need to be more welcoming. Security guards are always at both entrances, however it appears that at the back entrance there is always a congregation of street people and drug dealers. I felt somewhat insecure both during the day and more so at nights. Something should be done about this. Conclusion: It is a GEM but Trip Advisor should encourage the management to improve the appearance and security of the building. Failure to get changes, Trip Advisor should definately take this property off their listing.