"I cancelled 24 hours ahead of time and I did not get reimbursed. If a huge hotel can take money from a single mom after promising you’d cancel then there is no integrity here. Be prepared for bad reviews on every social media page. Terrible customer service."

"wanted to leave an honest review because the description of this motel did not match my experience at all. While the staff was polite enough to allow me an early check-in, the overall condition of the property was extremely disappointing. Even from the moment I checked in, the atmosphere felt uncomfortable. The office had nowhere for guests to sit, the windows had bars on them, and I had to slide my cards through a glass window to the employee checking me in, similar to a bank teller setup. It immediately gave the impression that safety and security were major concerns at this property. The room itself was in very poor condition. There were tears in the side molding, rips and holes in the walls, graffiti on the mirror, and the door was visibly dented. The smoke detector appeared to be hanging from the ceiling and was being held up by a cage. The outlets were so worn out that my chargers constantly fell out, and there was a large gap underneath the door — honestly large enough for a snake or other pests to get through. The motel also did not provide conditioner, which may seem minor, but added to the feeling that basic upkeep and guest comfort were not priorities. I also felt uncomfortable with some of the policies and overall atmosphere. The employee checking me in would not allow me to use my boyfriend’s card for payment, even though he had given it to me for emergencies after my own card had expired. Thankfully, I had another backup card available. I was also told I could not have any visitors. The biggest issue, however, was feeling unsafe and unable to rest. During the night, I was repeatedly woken up by loud yelling outside, people playing soccer nearby, banging on the walls, and motorcycles driving past the window. I had taken sleeping medication and still could not sleep because of the constant noise and anxiety about the environment. With only a single deadbolt lock on the door, I genuinely questioned whether I should leave and find another hotel in the middle of the night. If you are considering staying here, I strongly encourage you to do your research first. If you can spend a little more money, I would recommend finding somewhere cleaner, quieter, and safer."