Sandestin Golf and Beach Resort

Great location with an amazing view!

Check-in was ridiculous. Somehow payment wasn't processed at check-in. Made trip back to desk in another building to resubmit payment. Once back at room door key didn't work. Had to go back to the desk in other building to get key reauthorized. This took the first two hours of vacation time and missed dinner with friends. Could not get anyone on the phone at front desk at any time. Building Ice maker didn't work. Staff said go to other building for ice. Worst vacation stay in last 20 years of travel.

Very good location for eating and bars.

Really enjoyed our time at the resort. The home we stayed at was lovely it was a four bedroom home but the downstairs bed was very uncomfortable and squeaky. On our second day there, the receptacles in the master bedroom and bathroom quit working. Otherwise no other problems or issues with the house. We had a total of three cars and when we arrived we were informed that we could only park two cars at the home, not a big deal but we had to park the third car quite a distance away.

On Saturday, July 27th, one of my best friends, her daughter and I went to Miramar beach. I have been coming to this beach for 15 years as part of a timeshare. And for 15 years, we have had the same parking privileges at the beach, our resort umbrellas and beach chairs have been in the same spot and for the last several years, they looked the same. My timeshare company has recently been bought by HGVC. Because I am older and my memory isn’t as good as it once was, I passed up the umbrellas and chairs that I used a few years ago and went to similar looking umbrellas further down the beach. It was a long and strenuous hike. When we got there I realized that they were not the correct umbrellas. So we headed back and I saw other similar umbrellas. We get there and realized that they weren’t the right ones. Once more we grabbed our stuff and kept walking, finally finding the right umbrellas. We were exhausted. As we were unpacking our things, a young man named Toby came up and told us that we were in the wrong spot. So I called HGVC and spoke with concierge. He said he was new, put me on hold, came back on the line and said “Your umbrellas should say Sandestin Golf and Beach Resort “. That’s exactly what they said and they looked familiar to me. So, we continued setting up and Toby came back. I told him that I spoke with my resort and we weren’t leaving. He didn’t escalate the situation and walked away. About 5-10 minutes later, a guy named Brock came over. He was very respectful and polite. He explained that indeed we were in the wrong place, that HGVC umbrellas and chairs were now located just in front of the restaurant. We asked if he could help us because my friend and I were exhausted. He said of course. He helped load our things into his utility vehicle, took us to the correct spot and helped us with our umbrella. His kindness and helpfulness totally changed the collective frustration that we felt up to that point. Thanks Brock, you are an asset and a great representative of Sandestin Golf and Beach Resort.

This was our second summer to stay at the Sandestin Golf and Beach resort. We love the area. I had an issue with my room and Virginia Carvajal, the front office billing and financial manager, did a great job addressing the problem. She was very professional and does her work with excellence. Thank you Virginia!