Surfside Resort by to

Absolutely awful stay. Front desk staff should be fired—rude, miserable, and clearly hate their jobs. We waited over an hour past the 4pm check-in for dirty rooms, and this happened to others too. Bathroom was tiny (3x3 ft) with no ventilation, shower drained horribly—we stood in pooled water daily. Body wash, shampoo, and conditioner weren’t filled all the way. We got 6 towels and 2 trash bags for 4 adults staying 5 nights; no replacements, no room service, no help. Bring your own water, there’s no fountains and ice costs quarters. There’s a singular washer and dryer unit for over 300 rooms, and they tell you to wash towels yourselves, which also requires quarters. Codes for the gates they gave us for beach/ bar/ building access worked maybe 1 out of 12 times. Wi-Fi constantly cut out. Our room faced the tennis courts in the very back of the building, nowhere near what was advertised. Staff stayed glued to their phones and acted annoyed if you asked anything. When we questioned the lack of basic amenities, we were told, “So this is a resort, not a hotel. That’s why we don’t provide all of the hotel services.” I personally don’t think they truly understand the difference between a vacation resort and a hotel, but I digress. Book elsewhere. And overhaul the entire staff if you expect returning customers or decent reviews.

(we stayed at one of the little villas around a pond near the "resort") room wasnt even cleaned when we got here. half the lights were burned out or didn't work, images on the site looked nothing like the room. pond was dirty and reeked the room, drippy sinks, the shower head was extremely gritty, paint peeling everywhere. chairs and couches were dirty and were covered by a sheet to hide it. weird brown-black substance in one of the bathtubs. possible mold in air conditioner and all over the balcony, some of the legs on the bed were replaced by brick. there were some untouched, clean parts of the room at least, our room was obviously the only one that wasn't maintained, we had to stay there because they didnt allow us to refund our money.