Surfside Resort by to

Condo rooms need ceiling fans in them, woke up sweating in the night. The sliding doors to the patio in 1402A needs worked on, it kept coming off the track. Overall I was happy with the condo

Absolutely awful stay. Front desk staff should be fired—rude, miserable, and clearly hate their jobs. We waited over an hour past the 4pm check-in for dirty rooms, and this happened to others too. Bathroom was tiny (3x3 ft) with no ventilation, shower drained horribly—we stood in pooled water daily. Body wash, shampoo, and conditioner weren’t filled all the way. We got 6 towels and 2 trash bags for 4 adults staying 5 nights; no replacements, no room service, no help. Bring your own water, there’s no fountains and ice costs quarters. There’s a singular washer and dryer unit for over 300 rooms, and they tell you to wash towels yourselves, which also requires quarters. Codes for the gates they gave us for beach/ bar/ building access worked maybe 1 out of 12 times. Wi-Fi constantly cut out. Our room faced the tennis courts in the very back of the building, nowhere near what was advertised. Staff stayed glued to their phones and acted annoyed if you asked anything. When we questioned the lack of basic amenities, we were told, “So this is a resort, not a hotel. That’s why we don’t provide all of the hotel services.” I personally don’t think they truly understand the difference between a vacation resort and a hotel, but I digress. Book elsewhere. And overhaul the entire staff if you expect returning customers or decent reviews.

View was absolutely beautiful. Private entrance to the beach. pools were clean and easy access.

My two adult children and I had a fabulous trip. Plenty of space and nice view. Easy access to the beach.

Overall the property is excellent being in a great location, safe, etc. Be aware that an “A” room is an add on room to a suite. So there is no kitchen or living room area. It is basically a hotel room with a toaster oven, microwave, small refrigerator, coffee pot and a few dishes. The sink is actually the bathroom sink. My bed had sand in it the first night and had a dirty spot on it, so the bed sheets had not been changed. The room could use some paint. The room does come with an umbrella and two chairs that you ask for at the beach which was a definite plus!! There is a coffee shop about 1/2 mile down the road that we walked to each morning and Whales Tail has delicious food right on the beach. Overall we had a good trip and the room was okay for a few days…

Great location, low on space. Great location, close walk to the beach. Small one bedroom unit. The bedroom is particularly small, queen bed was pushed against one wall, causing one of 2 to crawl out the back! No closet, a dresser, but nowhere to store your luggage. No stove, just an electric cooktop, and cabinets were full so nowhere to put our food, no extra counter space, extra small sink, small refrigerator. Placards on slider door to patio are on the wrong sides of the door, step up when you need to step down, etc.