Kaclla, the Healing Dog Hostel

Worst hostel in my 4 months of traveling South America. Staff was unfriendly from the beginning. They didn’t allow an older gentlemen to make coffee in the morning until the kitchen was open at 8AM. Once they let us check-in, they brought us to a second building that they don’t advertise and is nothing like the pictures. The power wasn’t working in the building they brought us to, and we work remote & specifically booked this place because it looked like it had nice coworking spaces. When we had to check out, we asked if we could keep our belongings in the lockers for a few hours to which the staff responded that no, we couldn’t, because they would break our locks and rip our bags out (???) I understand they have a system at their main building for storing bags but the response felt a bit intense when we were simply asking a question. Mind you, barely ANY of the various lockers were being used. When we filled out paperwork to store our luggage for a few hours, the staff seemed hesitant and bothered we wanted to keep our stuff there until 12PM (which was check-out time anyways). After we arrived back to get our belongings, we sat down in the lobby to book our next hostel (because why would we want to stay here when they charged us extra to extend a few nights?) a staff member came up to us and said if we didn’t leave in FIVE MINUTES they would charge us for an extra day… we felt shocked because It wasn’t brought up nicely and it was a last minute warning. When we expressed we felt it wasn’t communicated properly, the woman started raising her voice, calling us rude and aggressive, and saying she was just doing her job. We only wanted to express our experience and instead we’re essentially yelled at? Very weird for an establishment that is supposed to rely on tourism… I’ve seen other reviews where the staff will become defensive and attack those leaving negative reviews for similar experiences. Overall I don’t think this hostel treats their guests with hospitality, and when conflict occurred the staff escalated the situation instead of attempting to resolve the situation. What a disappointing experience… I’ve never left a bad review in my life but felt as if this needed to be shared.

Great place for my family to stay.

Poor internet, rude hosts The internet is very limited and the hosts were rude

Very pretty/trendy common area, breakfast is better than Ive had in some hotels, room and loo were clean, really lovely meditative music played in the mornings, receptionists were helpful, quite a chilled vibe in the place, location felt safe. Private rooms arent en suite, you have to go through an outdoor area to access the toilet, where people are having breakfast in the morning. You can get a hotel room for the same price in the area. If Raul, the roaming greyhound, doesnt like you, he will bark at you every time he sees you which he did with another guest! In saying that, I found it quite soothing to have a pet dog and a cat hanging around the place.