Qp Hotels Lima

The room was great, nice and spacious. The neighborhood was also great, with plenty of restaurants nearby, and just a short 15 minute walk to the ocean. The staff were...ok. Some of them were nice, others seemed a little put off by me asking them for assistance. What kept this from being a 5 star review was the overzealousness of the housekeeping. They didn't just clean my room, they took it upon themselves to rearrange all of my personal property, including my laundry. I had laundry laid out in a particular order based on the activities I had planned over the next few days, but the housekeeping for some reason decided to gather my laundry and fold it, and put it all in the closet. They mixed up dirty and clean laundry, when they should have just left it alone. This was truly bizarre, I've never seen housekeeping do this in any other hotel, usually they leave a persons laundry alone unless its in the way of them cleaning (which mine was not).

Ok for a few nights. Nice room; modern and clean. Room was spacious with kettle, tv, bottled water and usb sockets. Bed was comfortable. Breakfast was nice, not a huge choice but enough to get the day started! Coffee machine available 24/7 in reception. Unfortunately roof top hot tub was not functional, and indoor pool looked grubby so didn't use. I was not overwhelmed with the friendliness of staff.

Complaint The room I stayed in was very comfortable and well-appointed, and I truly appreciated the overall cleanliness and ambiance of the hotel. However, I must express disappointment with the breakfast service. The dining room was very small, and it was overcrowded, which detracted from the overall experience. Additionally, I found the breakfast options to be quite limited, primarily focused on bacon-based items, which seemed unusual for a hotel of your caliber. As a guest, I would expect a wider variety of options to cater to different tastes and dietary preferences, especially at a 4-star establishment. It is also uncommon to have to pay extra for an omelette at a hotel breakfast. This was a first for me, as even in smaller hotels or bed-and-breakfast establishments, they typically offer to prepare an omelette for you at no additional cost. I don’t believe this would be costly for the hotel, but it’s an important consideration for the guest experience. I believe improvements in the breakfast offerings and the dining room setup would significantly enhance the guest experience. I was also surprised by the lack of communication from the hotel staff. During my stay, I encountered agents who didn’t speak a word of English, which felt a bit unusual and impersonal. Clear communication is an important part of a positive guest experience, and I believe speaking English in a such high rated hotel would have made a big difference.