Element Minneapolis Downtown

Everything was clean, staff was very friendly and helpful, and the breakfast was good. Would stay again!

I’m a Marriott Silver Elite member and frequent traveler, but my experience at Element Minneapolis was completely unacceptable. I booked one of the top-tier one-bedroom king suites for three nights and even called ahead to confirm it would be ready after my late flight. I was assured everything was in order. When I arrived, I was told the suite I reserved had been given away. Instead, I was placed in an accessible room that was not remotely comparable — a much smaller shower, less space, and nowhere near what I paid for or needed. This wasn’t a minor downgrade — it was a bait-and-switch. They offered 20,000 Bonvoy points as compensation — which doesn’t even cover one night in a basic room at this property, let alone a premium suite for three nights. I explained this and declined the offer, expecting a reasonable follow-up. What’s most disappointing is not just the room mix-up — it’s the complete lack of effort to make it right. As a loyal Bonvoy Elite member, I expected more. I escalated the issue, followed up again, and was completely ignored. No apology, no alternative solution, just silence. This shows me that loyalty doesn’t matter here. If you’re considering booking a suite at Element Minneapolis, don’t count on actually getting it, and definitely don’t count on them doing the right thing if things go wrong. I’ve filed a formal complaint with Marriott Bonvoy and will continue sharing my experience to warn other travelers. Marriott, this is not how you treat your loyal members.

Good value, well located, and up to date hotel. Great studio suite option for a party of 5; a better option than two hotel rooms. Adjacent covered parking available for reasonable fee with in and out privileges.

Beautiful clean hotel. Close to the stadium. Great 4th floor terrace for outdoor seating. Loved our room. The breakfast could use an upgrade. The staff were nice and knowledgeable. The breakfast staff were a bit crabby, but I would definitely stay again. Price is a bit high.

Alex, at the front desk was awesome! Very friendly and personable, ....eager to help anytime. This is the best place to stay for a ballgame. We came into the hotel, checked in, and made it to our seats in less than 30 minutes after we first walked through the hotel doors.