Element Minneapolis Downtown

The hotel boasts clean, modern facilities, spacious rooms, and friendly staff. Its prime downtown location is convenient for baseball enthusiasts. Guests appreciate the varied free breakfast and quiet atmosphere.

I’m a Marriott Silver Elite member and frequent traveler, but my experience at Element Minneapolis was completely unacceptable. I booked one of the top-tier one-bedroom king suites for three nights and even called ahead to confirm it would be ready after my late flight. I was assured everything was in order. When I arrived, I was told the suite I reserved had been given away. Instead, I was placed in an accessible room that was not remotely comparable — a much smaller shower, less space, and nowhere near what I paid for or needed. This wasn’t a minor downgrade — it was a bait-and-switch. They offered 20,000 Bonvoy points as compensation — which doesn’t even cover one night in a basic room at this property, let alone a premium suite for three nights. I explained this and declined the offer, expecting a reasonable follow-up. What’s most disappointing is not just the room mix-up — it’s the complete lack of effort to make it right. As a loyal Bonvoy Elite member, I expected more. I escalated the issue, followed up again, and was completely ignored. No apology, no alternative solution, just silence. This shows me that loyalty doesn’t matter here. If you’re considering booking a suite at Element Minneapolis, don’t count on actually getting it, and definitely don’t count on them doing the right thing if things go wrong. I’ve filed a formal complaint with Marriott Bonvoy and will continue sharing my experience to warn other travelers. Marriott, this is not how you treat your loyal members.

Lovely clean hotel with gracious staff. Everything is like new and many eating and entertainment options nearby. Parking is easy, especially for a downtown hotel. It’s only a couple of hundred feet to entrance gate of Target Field. Love our stays here!