Hotel Ivy, a Luxury Collection Hotel, Minneapolis

The Ivy never disappoints. Such a great hotel and so well run. The staff is A plus. Rooms are fabulous. Food is fantastic. Location is great. Highly recommend.

My room had a dirty tub. Like we are not sure what happened in it dirty. First they asked me if I did it. Then they offered me a credit and didn’t give me the credit at check out, they also apparently don’t “check out” they just charge you when they want after they leave. One day no one cleaned my room. My friend had her laundry poured into the hallway. I travel for business, most places are fine. This place is not.

Currently a guest at the hotel. Received an email from their "Concierge team" in advance of our stay. The email has no method in which to contact or reply to their concierge team. The contact us takes you to the Marriott home page for the hotel. Called the "concierge" on the hotel in room phone by pressing the " concierge" button on the phone. The person answering the phone advised that they do not have a concierge. Interesting for a 5 star property and also since I received an email from an apparent concierge team but not surprising after going back to the email that lacked any method to contact concierge. No email address or phone #. Four Seasons sent an email to us from concierge and welcoming our stay and you could actually reply to the email with correspondence. Masa & Agave restaurant average food. Seats were dirty with crumbs and floor as well. Service great. Room was average. Tiny closet (not actually a closet- double door small armoire with a tiny refrigerated drawer, small hanging area ~12" with a ironing board stuffed in the space so the tiny space further reduced but the iron and ironing board. No in-room safe. The room was clean though!! unlike the restaurant. No luggage rack. one suitcase is opened on the chair and the other is opened on the bench seat. Hooks in the bathroom are lacking for towels. Would prefer to not place them on the ground and have additional laundry. One hook that would be great to use except the bathrobe ends up hanging on top of the toilet paper and very near the toilet.

I recently stayed at Hotel Ivy with my sisters for a girls weekend to celebrate some milestones in our lives and we had a wonderful time! The staff are so positive, friendly, and helpful. Our room was quite nice. I think the rooms have been renovated. The last time I stayed there the decor was more traditional - think old mahogany, dark wood. Now it’s lighter and brighter - much more inviting. The bathrooms are the same but very nice and spacious still. While valet is pricey, it’s easy to park at the ramp that’s right across the street. For Saturday-Sunday it was $7. Can’t beat that! Location is great to walk to many places in the city or easily catch a ride share service. We also visited the Anda Spa that’s located in the hotel and we all greatly enjoyed our services. The prices seemed high at first but it’s because service charges and gratuity were included in the pricing. I’m sure some people disagree with that model but we liked knowing our all-in costs up front. The services, staff and amenities were well worth the price. I should mention that the hotel staff left a very kind note and complimentary bottle of champagne for us to enjoy in honor of all the milestones we were celebrating. It was an unexpected, and very much appreciated gesture. Thank you Hotel Ivy team - you made our weekend very enjoyable!