The Lofton Hotel Minneapolis, Tapestry Collection by Hilton

We came here for an academic conference. The room is spacious and clean. We love it.

Very nice hotel and had the perfect location for a Timberwolves game. Could have probably booked a cheaper hotel that was still connected by a skywalk but didn’t look into it well enough. Quite expensive.

This hotel basically is a business hotel. We would never stay here again. The staff was very polite. It's a great location. However, they advertised this restaurant the Cosmos located on the 4th floor everywhere in the building. The service is terrible. The waitresses can't get your order right. We wasted an hour waiting on our breakfast. They added ingredients in our omelet we didn't want. They wanted to correct this and redo our breakfast only to prepare it the same way again. We left out & I complained with management. We were informed that we can get a comped meal. we tried dinner. the steak was at least 35% fat. We didn't complain. Upon checking out I asked if our dinner was comped. I was informed Yes! I got the invoice via email and the manager never comped it. I asked for a bottle of water one day at the service desk and they stated no they only give out free water when you check-in. I will never stay here again. we Paid $250 a night for what??????

What a great stay! I have been wanting to write this review for over a year (September 2024)! The staff were friendly, accommodating and went the extra mile. The check in /out and lobby staff were courteous and always helpful. Manager Jim Waldvogel went above and beyond, his staff displayed team work and all the employees, including housekeeping, restaurant, front desk, everyone epitomized customer service and made us feel at home. I believe Azia was the rock star at the front desk who was exceptional for us, but all were great. Wish I had everyone's names to share! The partnership with the health club we had access to, walking across the bridge, was outstanding, amongst the best we ever have seen! This opportunity sealed the deal for us to come back, and we will definitely return to visit having access to the club. Also we enjoyed walking across the bridge to attend the Lynx basketball game. What a treat to have access to both of these facilities. Great location. My husband had a medical emergency, he is well now, but at the time we were extremely concerned and scared. Jim personally contacted us to ensure all was well. During the emergency the employees ensured we had a wheelchair and assisted us to get the transport to the hospital. It was amazing and we are grateful for everything. The Lofton knocked it out of the park, great stay, and we will be back!