Anantara Mina Ras Al Khaimah Resort

Séjour très agréable, service presque parfait hormis l’accueil .. peut être étions nous invisibles pour patienter 45 min avant de devoir se présenter a 2 reprises avant d’être pris en charge La piscine a besoin d’un petit rafraîchissement mais le service était très bien Grand merci au personnel de restauration très agréable et sympathique !

The spa staff didn't speak good English. They said I had to do it right away, but they gave me an appointment for a few hours later. They charged me 650 dirhams. I applied for a refund and it was credited to my phone the next day. But it's been a week and I still haven't received the money.

The environment is good, but the personal feeling is not good. When personal belongings are left behind, 1. No active notification was given (maybe it is not convenient, but I guess we would have contacted them earlier if we had damaged anything). 2. After finding the items in the hotel, we communicated with Ctrip to see whether we would pick them up by ourselves or have them delivered to the next hotel. After we confirmed that it was too expensive to return and planned to deliver them by express, we reconfirmed that the items were delayed. 3. We contacted the express delivery at the next hotel and were told that it would take 24 hours to deliver them. To be on the safe side, we chose to deliver them to the last hotel we were going to stay in. 4. After the communication, they said that the last hotel needs to check in and provide the room number before delivery. 5. After we checked in at the last time, they immediately contacted us to provide the room number, and then they said that we had to provide a personal local number, but we didn’t have it. We asked if we couldn’t have the items delivered to the front desk for collection? The answer was no, and they suggested that we find the personal phone number of the hotel concierge. 5. We consulted the hotel and asked if we could provide the concierge’s personal phone number. The answer was no, and we could send it to the front desk for forwarding. 6. We communicated with the hotel again and they said that the delivery would take 48 hours, so we stayed for about 48 hours. So, 1. Why didn’t you tell us that we needed a local phone number (we could have prepared it in advance)? 2. Why did you say 24 hours at first and then it became 48 hours?