Homestead Resort

The newly renovated rooms receive praise for cleanliness, comfort, and modern amenities, suitable for families and couples. The staff is commended for exceptional customer service and warm hospitality.

My wife and I have been here many, many times and it has always been charming, yet this time it was subpar. Be aware: 1)There is quite a bit of construction around the outside of the property, which includes the parking lot area, outside the property boundaries, and some of the golf area. It doesn't interfere with the core of the resort, but it detracts from the charm. 2) Service - if you want any help with your luggaage, good luck. The parking lot is gravel or pitted and if it rains is a muddy mess. There is no one to help with luggage, either from your car, or to your room. The parking lot is 50 yards from check in and the cottages are spread across the property. The most annoying thing was you can only communicate in person or through text with the front desk, or getting assistance. There are no phones in the rooms. I tried calling the main number many times, but only got a busy signal each time. They do respond to text, but it takes time to get an answer to even the simplest questions. 3) Rooms - we booked one of their top priced rooms and found it to be disappointing in some ways (tiny closet with only a hanging bar halfway up, so nothing long can hang; smallest and cheapest amenities I have seen in a premium property for a long time; stains on the couch and the rug), yet overall the size and design was nice. 4) Consideration. After 3 nights in a premium room we asked for a one hour later checkout and was basically dismissed by the front desk. Not great customer service. The pools, unique crater experience, golf course are wonderful amenities and activities. They also have 6 new pickleball courts, that are very nice, but you have to work your way through the construction to get to the courts. They don't list the courts being part of the amenities, but they are there. The interaction with the staff, especially at the restaurants was always great. Very friendly and helpful. There is much to like about this resort and maybe after its transition to a Marriott Autograph Collection it will improve in the areas that I referenced, but for now, if the price is right it might be a good choice due to its location, pools, scenery and quaintness. Until the transformation has concluded it might be a gamble.

Terrible internet service and their parking situation was awful. There also was an issue with our room that was not resolved. We didn't have working internet the entire time. Very disappointing.