Tru by Hilton Midland

I love the design, it is colorful, fun, and convenient for business and fun. The rooms are fit with just what is needed. It is echo friendly. Guest order housekeeping when needed. The breakfast buffet was wonderful, with many choices. The lobby has a coffee bar, with choices of fresh coffee, teas and hot chocolates. There was fruit infused water available, a very nice touch. I really like this new concept.

Horrifying experience!! My daughter had a room reservation for June 26. She was traveling cross country by herself. She even called to let the front dest know that she would be a late check - in and was assured she would be find Upon arriving at the hotel at 2:00 a.m. The front desk clerk informed my daughter that the hotel "system was down" and that they could not accomodate her. They literally turned away a single female / traveling alone on the road at 2:00 a.m.!! My daughter reached out to me distraught in tears, scared, and alone. I called the hotel and this is where it gets even worse! The attendent told me, that it was correct, they would not check her in because their computer system was down. I was told that, "this happens all the time, and yes, it is our GM's policy to turn people away.... despite having a room reservation and despite calling to confirm, and regardless if it was a female traveling alone late at night. The attendent actually went on further to tell me, that "if the reservations was so important to your daughter, then she should have made multiple reservations at multiple hotels in case this happens - - What?????? I have asked for and called the GM, Tommi, multiple times. Tommi is never there and never available, and does NOT return calls. I called corporate and was told someone would get back with me withing 48 hours. That was 8 days ago. Conclusion. It is this hotels policy to 1. Frequently have the computer system "go down" 2. To turn away guest when the system "goes down" 3. It is the guests responsability to make multiple hotel reservations at multiple locations when traveling in case this happens 4. The GM does not respond to, call back, or address issues 5. Corporate, by not addressing the behavior, condones the behavior Please think twice before trusting your travel plans with any Hilton hotel.

Tru hotels have consistently been a great place to stay. Beds comfortable, room temperature comfortable, good breakfast very good overall.

Really liked this hotel. Good location, good people at the desk, very fun lobby, breakfast was amazing. Room was so cool, parking little tight if you have a big truck (like ours). Lots of food nearby, and a cool little bar “fair to Middling” next door.