The Ritz-Carlton Coconut Grove, Miami

Exceptional service with attentive staff. Fantastic location near amenities. Spacious, clean rooms with comfortable beds and beautiful views. Well-equipped gym and pool area. Overpriced for some guests.

Walls way too thin in rooms

As someone who has stayed at multiple Ritz-Carlton properties across the country—including Denver, Key Biscayne, New York City, and Los Angeles—the Coconut Grove location was disappointing in comparison. At $700–$800 per night, I expected the same high standards synonymous with the brand, but unfortunately, this property fell short in several areas. The check-in experience was particularly lackluster. The front desk staff appeared very young, likely in their early 20s, and lacked the professionalism and warmth I’ve come to expect from Ritz-Carlton employees. They seemed aloof, inattentive, and at times outright rude, leaving a poor first impression. The pool area was another letdown. For a property in Miami, known for its vibrant luxury hotels, the pool felt bland and uninspired. The decor and overall atmosphere lacked the elegance and attention to detail I’ve seen at other Ritz locations. The room itself was a mixed experience. While the bathroom was stylish, with sleek white marble that stood out, the room door was ill-fitted to the frame, which felt sloppy for a hotel of this caliber. The rest of the room was adequate but didn’t have the luxurious feel I associate with the Ritz-Carlton brand. Overall, while my stay was okay, this property is leagues behind its counterparts in terms of service, ambiance, and attention to detail. For the price, I would recommend considering other Miami luxury options, as this was the weakest Ritz experience I’ve had to date.