Roami at 250 Collins

I had booked online — with confirmation and full payment — a room with two queen beds in a specific location. However, upon arrival, I was informed that we had been moved to another location (250 Collins) where the room had only one bed and a sofa bed. Not only was this not what I booked and paid for, but no bed linens were provided for the sofa bed. We immediately requested the linens upon entering the room and were told they would be delivered. That never happened. Additionally, we requested clean towels and asked for someone to check a ceiling leak in the room. Each time, we only received messages apologizing and assuring us that the issue would be resolved — yet no action was taken. This is not only disrespectful and unprofessional, but in my opinion, it is also misleading and potentially fraudulent, as I paid for one type of accommodation and was given something inferior to what was advertised on your website. Given the repeated failures to address the issues and the fact that the accommodation provided was not what I paid for, I consider this a breach of contract so I requested a partial refund ( at the least) or other appropriate compensation for the inconvenience and substandard experience. They replied that they were committed to resolve the issue and that they escalation team would be in touch with me within 24H. So guess what? That never happened. I contacted them again and I didn't get any response. The worst experience ever and I travel the world.....

Well it was very confortable most od the Business were around the area. What i dont like was that the elevator didnt work, plus they didnt have a big mirror. So far so good.

The property was a great property. I gave it a three because they really need to get that elevator fixed and it was mold in our bathroom, but as far as them fixing things, the staff is really great, especially if you stay during the weekday I always very helpful. I’ll definitely will go stay there again, but hopefully this time the elevator is working.