Z Ocean Hotel, Classico A Sonesta Collection

Our room was wonderful! Enjoyed the very large balcony, The (outside) lobby was frequently inhabited by sleeping people who were obviously not hotel guests. We saw a security guard only a few times. Our hallway was being painted (very poorly, I should add) so we did not know at first where our room was, had to try every door. ? The woman who checked us in said nothing about the room number. Kids hopped the fence to use the restroom by the (otherwise very nice) rooftop pool. We liked how this was at the end of Ocean Drive so pretty quiet.

Terrible experience. It is very old hotel with zero maintenance. Bathroom fixtures are broken. Door has no number to identify room. Dirty filthy reception. Very shabby crowd. Never recommend this hotel. All false promotional on websites.

Room sizes were nice. We reserved two types of rooms (one with balcony and the other with balcony and jacuzzi). The hotel had a bit of internal renovation happening but that wasn't an issue. My only concern was the cleanliness of the fitness centre, pull area, and outside leading to the back of the hotel. Also, the floors in the rooms were a marble color making it hard to tell if they were actually clean. Staff were very nice and we had no issues with service, location, access, etc.

My husband, our baby, and I had a fantastic weekend at this hotel. We stayed in the Pool Lanai Suite, and it was lovely, comfortable, and spacious for all of us. The location was superb, situated perfectly close to Ocean Drive and just a short stroll from the beach. We especially loved spending time by the glass bottom pool, which was such a unique feature. Serge at reception was incredibly helpful and made sure our stay was enjoyable. Highly recommend for families and couples alike!

Was not told air conditioner was not working when I booked. Was not told air conditioner wasn't working when I checked in. When I figured out the AC wasn't working in my room I called front desk was told they were working on it and we'll get back to me. After 45 minutes of no word I called I was told that the AC unit was being worked on. After another 45 minutes I called back found out that the air conditioner unit was for the entire building because I was trying to change rooms. At this time I was getting frustrated I asked to talk to a manager and was told they weren't answering the phone. At this point my wife and I said well let's go get in the hot tub and try to enjoy it and see if something can happen. Call down to front desk a new Clark was working he told me nobody was working on the air conditioning unit that it won't be fixed until the next day or the or the next so instead of being frustrated I was mad. I asked to talk to the owner the manager anybody that would pick up the phone if they needed something really emergency wise never talk to anybody. Decided to take a shower wasn't realizing that the drain wasn't working which flooded the bathroom and the bedroom where we had all our stuff laid out to pack This place doesn't even know how to spell customer service much less know what it is. it was the worst experience in the hotel room and my life. It's disappointing because we really liked the room it was very unique and cool but the way my wife and I were treated and disrespected and lied to I really believe that the woman that checked me in should be fired today. I hope this hotel gets new management and turns it around cuz it's really a cool place. Yes I'm still pissed