Courtyard Phoenix Mesa

**Stay Dates:** July 31 - August 1, 2025 **Room Type:** 2 Queen Standard Room with Balcony **Booking Method:** Marriott Bonvoy Points (18,000 points) ## Outstanding Customer Service I had an exceptional experience at the Courtyard by Marriott Phoenix Mesa, largely due to the outstanding front desk service. I had communicated multiple times before arrival that I would be checking in very late (around 2:00 AM on August 1st), and the staff was incredibly accommodating with this unusual request. ## Smooth Late-Night Check-In Arriving at 2:30 AM, I was pleasantly surprised by how efficiently everything was handled. The front desk gentleman was not only welcoming at that hour but also had everything ready since I had completed mobile check-in. He provided clear directions to parking with easy elevator access, which was especially helpful given the late hour. ## Thoughtful Flexibility What really impressed me was the spontaneous customer service. Without me even asking, the front desk agent extended my checkout time from the standard 11:00 AM to 1:00 PM, recognizing that I had just arrived in the early morning hours. This kind of thoughtful service really sets a property apart. ## Quick Problem Resolution When I encountered a minor issue with my room key not working after returning from a food run, the front desk handled it immediately with no hassle or questions. The key was remade quickly, and I was back to my room without any stress. ## Overall Recommendation The combination of excellent customer service, flexibility with unusual requests, and quick problem resolution makes this Courtyard location stand out. The 18,000 Bonvoy points provided great value for a comfortable room with balcony, and the staff’s professionalism at all hours of the day was remarkable. **Would I stay again?** Absolutely. This property demonstrates what hospitality should be. **Highly recommended for:** Business travelers, Bonvoy members, and anyone needing flexible check-in times or reliable customer service.

I liked the easy check in process, the easy parking and dining options around the area. The downside about the property is the AC unit, we had out room set to 65 the whole time but the room never got below 70 it seems… the whole building inside just felt warmer. We are also glad we took extra water with us because I get the water bottles in the room… but for $6 for one no thank you.

The place is beautiful, clean and rooms are spacious. Wish I could of stayed longer.

Customer service was exceptional at the hotel. Skip, and the manager, were very helpful to assist me with car issues I was having while at the hotel. They took time to help me problem solve and were very reassuring that my car would be able to remain in the lot until it was working.

I always choose Marriott properties because they never disappoint. They are always extremely clean and the staff friendly and accommodating.

It wasn't overcrowded so we could park in view of my room