Holiday Inn Express Merzig

Transiting from UK to Austria and back we used we used a couple of Holiday Inn's and this hotel twice over 2 weekends. Selected as you know the Holiday Inn standard up front. It's in a great location just off a main artery, close to a Shell garage that has both fuel and superchargers for EVs. The hotel is next to a brewery that has excellent food and beer. The first stay was trouble free, plenty of parking, peaceful and a great breakfast. However, the customer service on the second visit was disappointing. On the first visit we were advised the weekend breakfast started at 0730, knowing that our second visit we would need to leave earlier we discussed options with the receptionist who advised that we could book packed meals, so on arrival the second weekend did just that, and was told that they would be available on checkout at 0700. Annoyingly, when we checked out it turned out that packed meals were not available, however they were setting up breakfast if we could wait, we couldn't, we had timeline to meet, as previously discussed with the staff. If they had been honest with us the night before we could have picked up some items from the local shops rather than travel hungry - not much open in the early hours of a Sunday. The final slap in the face was Check Out and presentation of an invoice with itemised "Breakfast-Food" and "Breakfast-Beverage" - Thank you Holiday Inn staff.