Hampton Inn & Suites Raleigh/Crabtree Valley

We arrived around 2:30 ish pm and needed to get to our room, order LYFT and go to a meeting scheduled for 5:00 pm. The desk person said check in time is 4:00 but would ck to see if a room had been cleaned and ready for occupancy. He verified one was ready and allowed us to go to that room. We were appreciative of the cleaning staff and the desk person. All the hotel employees were friendly and courteous. The desk personnel even helped me with getting a Lyft app set up on my phone. The breakfast buffet was really good and extensive. There was always a line to cook waffles which caused a back up and slow moving line. Maybe have more waffle irons available. I wanted to order food from a nearby Panera Bread but the desk personnel called and/or looked up on line to find it had closed. She suggested if I placed an order thru the Panera Bread app, the person who drives the shuttle could take me to a different Panera Bread a little further away to pick up the food. I accepted her offer, bought the driver a snack and gave her a tip. I was able to have a wonderful mid afternoon meal. The beds were very comfortable. I like the bathroom door with "cloudy" glass which allows light in for use of the bathroom overnight. I like the use of attached to the wall containers of bath soap, etc. which definitely cuts down on use of smaller containers partially used and thrown away. One important thing we suggest is the street sign for Arrow Street be much larger. Not being locals, the area was unfamiliar with us, there is heavy traffic and the Arrow Street sign is very hard to see. Otherwise, we were very happy staying in this hotel.

To Hampton Inn & Suites (Raleigh/Crabtree Valley): Our breakfast server, SILVANA, was absolutely outstanding during our brief stay. Both mornings, she worked TIRELESSLY to keep food items replenished, never letting anything run low, and was ALWAYS one step ahead of what needed to be done. Also, her ATTENTIVENESS was REMARKABLE - my fiance and I only stayed 2 nights, but on both mornings watched her tidy every single table, IMMEDIATELY after guests finished breakfast (including our own!), to make sure ALL empty tables were clean and ready for the next guests coming into the breakfast hall. Beyond her efficiency, she TOOK THE TIME to GET TO KNOW the hotel guests, creating a WARM and WELCOMING atmosphere during each continental breakfast. It was obvious that SEVERAL guests had already built such a genuine connection with her, simply from seeing her at breakfast every day, which speaks volumes about her DEDICATION and HOSPITALITY. Lastly, I want to note that I made a TripAdvisor account just to write this review, which also speaks volumes about how positive of an impact she made on our stay. SILVANA needs a RAISE AND PROMOTION. ASAP!!!

I want to highlight the staff here at Raleigh/Crabtree for excellent and professional service and attention to needs- Diedra, Sheriff, and Salvador at the front desk. I especially appreciate the kindness and support Silvana extended to my handicapped daughter. These employees need to be recognized.

The complimentary breakfast is excellent. The staff is very friendly. My room was immaculate. The bed and pillows were comfortable. I slept very well at this hotel.

Our room was clean. The property looked well maintained. It was a convenient location for travel within the area.