Canopy by Hilton Memphis Downtown Beale Street

The city of Memphis has allowed street cruising on Union Ave. The noise from load music, boom boxes, engine reviving did not abate until 2:00 a.m. The property was understaffed. When I returned to the property that night, my key cards would not work. The front desk informed me I was supposed to be in room 255 - not 225. When I went to my room (225) after check in the door was ajar and housekeeping was finishing in an adjacent room. I asked her if my room was ready and she said she just needed pillow cases - so I never used my keycard. Maintenance accomplished me to the room to open the door and ensure no other guests were in the room. 5 minutes later he was back at my door telling me I needed to move to the room assigned to me (255). I told him that was not happening at 12:00 at night. Even without this mix up and poor handling, I went never consider staying on Union Ave unless the city of Memphis makes the area more tourist friendly.

Beware of the Curfew bar and the 18% service charge. Stopped in with a friend yesterday and we both had 2 double Buffalo Trace whisky's, no food. Not a craft cocktail but a hand pour by the bartender. Bill $182.72 which included a $32 tip. I travel all the time and have never encountered this. I know hotel bars are expensive but this was ridiculous. I'll never go there again!

Very poor management. We arrived at 6:30 pm to find out that one of our rooms was not ready without much explanation. We talked with another gentleman in the lobby that had been waiting for an hour for his room. After checking in to our first room, we were told that there were no luggage carts so we had to haul each thing individually up the stairs to the lobby. We ordered some food to the hotel to eat at a table in the lobby. We needed cups for some water, and my husband went to the bar to ask for some cups. They charged us 1.00 a plastic cup!!! Are you kidding me? I would not recommend staying here. The rooms were nice but everything else was too much. Also, there was no apology or anything offered for the all of the issues.

Probably would have given this two stars except it had a great location. My husband is Hilton gold status which means he should receive a free upgrade if available when we arrive. We inquired asking for an upgrade from two double beds to a king and the front desk person was rude and said no. We went up to our room on the third floor opened the door and to our shock there was someone in the room. We scared the hell out of them too. They literally checked us into a room that was occupied!!!! Went back down to the front desk they did not apologize and checked us into another room this time on the second floor. Thankfully, this room was not occupied, but the reviews are correct. This Hotel desperately needs an update. They must be having issues with finding enough staff because the housekeeping was really lacking. We only had one mug one glass, very few towels and the room smelled horribly musty. The carpet was pretty gross and definitely needs to be replaced. Overall, it was very disappointing because I love the canopy brand . Stayed at one recently in Washington DC that was fantastic. The ice machine was broken on our floor, and we had ripped out drywall areas, where obviously something had been ripped off the wall in the bathroom and not replaced. The tissue holder was empty. Just run down. The windows didn’t open so o way to get the moldy smell out of the room. I hate that! Definitely do not recommend. This is the first time I’ve stayed at a hotel that is recommended by TripAdvisor that totally did not live up to the award. Prior to arriving, I read the recent reviews and thought oh no it can’t be that bad, well, unfortunately it is.

Horrible management! Lied to and over charged. Never got our food and beverage credit on our 2nd room here. Said I would get it when I checked in. Wouldn’t have eaten at restaurant otherwise. The time before this stay we didn’t have any hot water. Couldn’t fix and we finally had to shower in another room and were late for attraction. Manager said he’d take care of us. Never got any extra points or deduction so he did not take care of us. Restaurant was good experience this time but the two times before was awful. Have to hunt for wait staff, served French fries as breakfast potatoes, cold coffee with coffee grinds. I gave this an extra star for location. The location is very good and why I’ve stayed here 4 times. Now, I’m done. Even though I’m diamond will be going off brand for my next Memphis stay!

Beautiful place to stay definitely would recommend others to stay while in Memphis.