Canopy by Hilton Memphis Downtown Beale Street
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1 night
1 room, 2 adults, 0 children
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Canopy by Hilton Memphis Downtown Beale Street

164 Union Ave, Memphis, Tennessee, 38103, United States
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hotel overview picture
Amenities
Gym
Private parking
24-hour front desk
Luggage storage
Bar
Restaurant
Conference room
Multi-function room
All amenities
Property Description
Daily Mandatory Charge includes: Memphis Tourism Fee.
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8.6/10
Very Good
Cleanliness8.6
Amenities8.6
Location8.6
Service8.6
All 99 reviews
Surroundings
Airport: Memphis International Airport
(18.2 km)
Airport: West Memphis Municipal Airport
(20.9 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Premium Room 2 Queen Beds
5

Premium Room 2 Queen Beds

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
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Premium Room With 2 Queen Beds And Bathtub-Mobility Accessible
6

Premium Room With 2 Queen Beds And Bathtub-Mobility Accessible

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Towels
Room Details
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King Room
11

King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
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Corner King Room with Sofabed
12

Corner King Room with Sofabed

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
City view
Room Details
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King Room With Mobility Accessible Bathtub
7

King Room With Mobility Accessible Bathtub

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
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King Room-Hearing Accessible
8

King Room-Hearing Accessible

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
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King Room With Roll-in Shower-Mobility Accessible
6

King Room With Roll-in Shower-Mobility Accessible

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
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Corner King Room
8

Corner King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
City view
Room Details
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Deluxe King Room
11

Deluxe King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Towels
Phone amplifier
Hot water (24 hours)
Room Details
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One-Bedroom King Suite
14

One-Bedroom King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
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2 Queen Beds Room
8

2 Queen Beds Room

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
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Guest Room With 2 Queen Beds-Hearing Accessible
4

Guest Room With 2 Queen Beds-Hearing Accessible

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
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I King Bed One Bedroom Suite City View
6

I King Bed One Bedroom Suite City View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
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Deluxe King Room with Seating Area
6

Deluxe King Room with Seating Area

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
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Premium King Room-Hearing Accessible
12

Premium King Room-Hearing Accessible

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
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Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)
8

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
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2 Queen Beds Mobility Accessible With Bathtub
5

2 Queen Beds Mobility Accessible With Bathtub

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Premium King Room
11

Premium King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
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Guest Reviews

8.6/10
Very Good
99 reviews
Verified Reviews
  • Cleanliness8.6
  • Amenities8.6
  • Location8.6
  • Service8.6
Average for similar properties in Memphis
Most Mentioned
AI Summary
Guests praise the friendly, helpful staff and convenient location near Beale Street. The spacious, clean rooms offer comfort. No duplicate content.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 29, 2025
The city of Memphis has allowed street cruising on Union Ave. The noise from load music, boom boxes, engine reviving did not abate until 2:00 a.m. The property was understaffed. When I returned to the property that night, my key cards would not work. The front desk informed me I was supposed to be in room 255 - not 225. When I went to my room (225) after check in the door was ajar and housekeeping was finishing in an adjacent room. I asked her if my room was ready and she said she just needed pillow cases - so I never used my keycard. Maintenance accomplished me to the room to open the door and ensure no other guests were in the room. 5 minutes later he was back at my door telling me I needed to move to the room assigned to me (255). I told him that was not happening at 12:00 at night. Even without this mix up and poor handling, I went never consider staying on Union Ave unless the city of Memphis makes the area more tourist friendly.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 26, 2025
Beware of the Curfew bar and the 18% service charge. Stopped in with a friend yesterday and we both had 2 double Buffalo Trace whisky's, no food. Not a craft cocktail but a hand pour by the bartender. Bill $182.72 which included a $32 tip. I travel all the time and have never encountered this. I know hotel bars are expensive but this was ridiculous. I'll never go there again!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 17, 2025
I am a Diamond member and have stayed at a lot of Hiltons. This should not be a Canopy. The lobby looks nice and the rooms are OK, but the service is absolutely terrible. No one present at the valet, the receptionist does not greet you or offer water, and told us she doesn't know where a luggage cart is. The housekeeper came into our room which we know because they replaced the coffee pods and took out the trash but they did absolutely nothing else (no new sheets, towels).
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 16, 2025
Very poor management. We arrived at 6:30 pm to find out that one of our rooms was not ready without much explanation. We talked with another gentleman in the lobby that had been waiting for an hour for his room. After checking in to our first room, we were told that there were no luggage carts so we had to haul each thing individually up the stairs to the lobby. We ordered some food to the hotel to eat at a table in the lobby. We needed cups for some water, and my husband went to the bar to ask for some cups. They charged us 1.00 a plastic cup!!! Are you kidding me? I would not recommend staying here. The rooms were nice but everything else was too much. Also, there was no apology or anything offered for the all of the issues.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 4, 2025
Probably would have given this two stars except it had a great location. My husband is Hilton gold status which means he should receive a free upgrade if available when we arrive. We inquired asking for an upgrade from two double beds to a king and the front desk person was rude and said no. We went up to our room on the third floor opened the door and to our shock there was someone in the room. We scared the hell out of them too. They literally checked us into a room that was occupied!!!! Went back down to the front desk they did not apologize and checked us into another room this time on the second floor. Thankfully, this room was not occupied, but the reviews are correct. This Hotel desperately needs an update. They must be having issues with finding enough staff because the housekeeping was really lacking. We only had one mug one glass, very few towels and the room smelled horribly musty. The carpet was pretty gross and definitely needs to be replaced. Overall, it was very disappointing because I love the canopy brand . Stayed at one recently in Washington DC that was fantastic. The ice machine was broken on our floor, and we had ripped out drywall areas, where obviously something had been ripped off the wall in the bathroom and not replaced. The tissue holder was empty. Just run down. The windows didn’t open so o way to get the moldy smell out of the room. I hate that! Definitely do not recommend. This is the first time I’ve stayed at a hotel that is recommended by TripAdvisor that totally did not live up to the award. Prior to arriving, I read the recent reviews and thought oh no it can’t be that bad, well, unfortunately it is.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 3, 2025
Forget this place, they did! Staying here atm, fridge in the room doesn’t work, phone in the room doesn’t work, alarm clock in the room doesn’t work, no water, no water bottle…coffee service has to be dragged over to a plug………and the staff here os RUDE as imaginable. Burn the place down and spare other weary travelers the disgrace that is this hotel. So glad I’m only here one more day. Failure at every level with this place
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 20, 2025
Horrible management! Lied to and over charged. Never got our food and beverage credit on our 2nd room here. Said I would get it when I checked in. Wouldn’t have eaten at restaurant otherwise. The time before this stay we didn’t have any hot water. Couldn’t fix and we finally had to shower in another room and were late for attraction. Manager said he’d take care of us. Never got any extra points or deduction so he did not take care of us. Restaurant was good experience this time but the two times before was awful. Have to hunt for wait staff, served French fries as breakfast potatoes, cold coffee with coffee grinds. I gave this an extra star for location. The location is very good and why I’ve stayed here 4 times. Now, I’m done. Even though I’m diamond will be going off brand for my next Memphis stay!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 7, 2025
Clean and modern with a subtle musical theme. I had a conference at Peabody across the street and this was more reasonable pricing. I'm glad we stayed here because it was new and clean, the shower was nice and the room was roomy. The service had a bit of attitude from one person at the desk, and the restaurant/bar service was nonexistent, although once we got a drink from the bar, it was good. The coffee shop was OK but I was disappointed the lattes came out of an automatic machine. I would definitely stay here again based on the location and nice rooms.

Services & Amenities

Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Private (exclusively for guests) is available Off-site parking, and Charge, US$42.00 Daily. Reservation not possible
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Business Services
Accessibility

Property Policies

Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 11:00

Front desk hours: 24/7

If you plan to arrive after 03:00 in the morning on the day following your check-in date, contact the property in advance

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
TypeAmerican, Full English/Irish
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: US$75.00 per pet per stay

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 21 years old

Paying at the Hotel

Property Description

  • Opened: 2020
  • Number of Rooms: 174
Daily Mandatory Charge includes: Memphis Tourism Fee.

Frequently Asked Questions

What is the cancellation policy for Canopy by Hilton Memphis Downtown Beale Street?

The cancellation policy for Canopy by Hilton Memphis Downtown Beale Street varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Canopy by Hilton Memphis Downtown Beale Street?

Standard check-in time at Canopy by Hilton Memphis Downtown Beale Street is 16:00 and check-out time is 11:00.

Does Canopy by Hilton Memphis Downtown Beale Street provide breakfast?

Yes, Breakfast is offered at Canopy by Hilton Memphis Downtown Beale Street. Breakfast option(s): American, Full English/Irish.

Can I bring my pet inside the Canopy by Hilton Memphis Downtown Beale Street?

Pets are allowed on request at Canopy by Hilton Memphis Downtown Beale Street. Charges may be applicable.

How far is the Canopy by Hilton Memphis Downtown Beale Street from the closest airport?

The closest airport is Memphis International Airport, and it is about 20 mins from hotel by car (18.2 km).

Is airport shuttle service offered by Canopy by Hilton Memphis Downtown Beale Street ?

No, the Canopy by Hilton Memphis Downtown Beale Street doesn't offer airport transfer services.

About This Property

Nearest AirportMemphis International Airport
Distance to Airport18.18KM
Nearest Train StationMemphis Central Station
Distance to Train Station1.51KM
Average Price FromUSD280
Hotel Star Rating4