Hyatt Place Memphis Wolfchase Galleria

Location: The hotel is conveniently located near key destinations in Memphis, making it accessible for travelers needing a short stay. Its central position allows easy access to local attractions and minimizes travel time for guests.(based on 1 review)

First time we stayed the rooms were clean staff was nice. However, on our return trip they put us on the 4th floor which smelled like a Cheech and Chong Movie filled of ********* smoke. Hotel staff could care less and didn’t even offer us to change rooms to a different floor. Reported again the next morning and staff member gave a vague “I’m sorry” as I turned around he didn’t know my family was at the table across and witnessed him just roll his eyes at me.

Disgusted. The hotel, stay, and staff was great when we arrived and during our stay. I had 2 joining rooms that were almost $500 for 1 night. No big deal. I expect to "get what I pay for". My elderly parents in one room and my young daughter in my room. All good, until the morning, when we made the beds. As the sunlight hit the blankets, we noticed all of the mold inside the down comforters. We talked to the head of housekeeping and front desk (very kind), and they agreed that was unacceptable. Even acknowledged "we need new blankets, and guests can always request non feather at any hotel." The manager was not in yet to speak to. But they assured me he would call shortly and make it right. We checked out. Manager never called. When I called 2 days later he was rude and basically told me it is what it is and that is just the feathers. I know what dark feathers look like in a blanket up to light. Obviously, they would show dark patches where light does not pass through. But they should not look like this or be crumbly inside like dirt. Or greenish brown at all the seams. He said I was making it about money and trying to get a refund. Wow. I even called Hyatt corporate, and they said they could not help other than make a claim that would be sent to the hotel. I have stayed at several Hyatt's and this is disappointing in regard to customer service. Shame on you, do better. I will be sharing this everywhere. If you stay at this location I suggest take your own blankets. You be the judge of the picture. Hyatt Place Memphis/Wolfchase Galleria