Homewood Suites by Hilton Southwind - Hacks Cross

It served its purpose. Cool place.

BAD. Dishonest to tout this as a HILTON property. Shame on Hilton to let this go on. Hilton has really damaged their brand with this property.

Where to begin? Ok…this was a 6 night stay. Upon check in, I went through the entire process, only to be told that I had to go next door to the Hampton, because the Homewood had “maintenance issues”. Fine. I go next door and do the entire process again. The next day, I am to finish out my stay at the Homewood. I went to check in at 6pm. (Yes, had to do it again). However, at 6pm, there weren’t any rooms available. I was told it would be a 15 minute wait. Well, that wait took until 9:30pm., only to get a room with mediocre air conditioning. The floors don’t seem to get vacuumed, and nothing feels “clean”. It’s more like, “wiped down”. - Not a great stay. The staff takes no accountability and I really don’t think they have a full roster of housekeepers. It’s our hard-earned money. I’m not going to give it away to folks that have no integrity.

Mold in bathroom. Let out bed had several crumbs in bed sheets. Was out of blankets for the let out bed. Chairs was taped with electrical tape to attempt to fix. Sink was dirty. Dirty dish in the microwave. Front desk was nice and friendly.

The hotel's exterior is beautiful. Unfortunately, it is dirty and has bed bugs. 1) The interior (hallways/elevators) was dirty, and no AC (only lobby/rooms) 2) The room had bed bugs 3) The room wasn’t clean, hair on all the surfaces, and food crumbs behind the doors. 4) The room didn’t have any towels available When we arrived, we wanted to shower after a long travel day, but there were no towels. We called the desk, and they said they had no clean towels for us either and had no idea when we would have some. The next day, the tournament started at 7 am, and it was 8 p.m. While sorting the towel issues, we checked the bed, pulling up the sheets and skirt between the mattress, and found active bed bugs crawling around. We took photos, grabbed our stuff, and checked out.

Terribly disappointed in my experience at this location. I booked my room last night at 11:25 pm as we were going to be traveling trough and needed a place to stop and sleep for the night. We arrived at 2am and were met by a security guard who told us the hotel was saying we didn’t have a reservation. I showed them my confirmation number and reservation information and continued to the lobby. There I was told that they had no rooms (on the app it listed several different options available for booking) and my reservation didn’t matter. There were hardly any cars in the parking lot and the lobby was completely empty so I was shocked. The gentleman said he saw my reservation with all my info, so I ask why if there wasn’t a room, I wasn’t given a phone call so I could have looked for another location. He said he had just arrived to work at 11, but again I booked after that that time. About 10 minutes after we left I got the notification he had canceled my reservation. So please beware when booking at this location. I’ve been a Hilton member for years, stayed at multiple locations across the US, and this is my first complaint or negative review. After reading through multiple other reviews, this was a blessing in disguise I didn’t actually have to stay here.