Homewood Suites by Hilton Southwind - Hacks Cross

I love this Hotel the staff was friendly and more than accommodating. They made sure all of us were taken care of all week. And Ms. Betty is just a jewel. I’ll book a trip to Memphis just to stay here again.

I hate leaving bad reviews. But this one has to be written. In general the hotel is dirty. That is really the beginning and end of the story. To say the room is dated is being too kind. The carpet the room is missing in places. The chairs in the room, once fake leather are now just peeled mess. The hard floor in the kitchen of the room is sticky to the point you shoes get stuck. The bathroom has no hot water… we can call it luke warm after running for 8 mins. The exterior of the hotel is semi well maintained. The breakfast was adequate but everything is served on plastic plates which I don’t blame them cause the likelihood of clean plates would probably be a problem. The staff were excellent and is the only reason. Why this place gets two stars. Every single lets. Was kind and friendly and really seemed to be enjoying working and being there for the guests. If this hotel would just redo the rooms and plumbing then it could easily be 5 star reviews. It’s in prime location, has large rooms and is well laid out. Just the rooms are dirty and rundown. And it’s not the fault of the staff. It’s the room.

Avoid this very tired Hilton Property. Don’t let the convenience to the country clubs fool you as this hotel is in need of a major update. 4 night of cold showers was enough for me. I moved over to the much nicer Southhaven location. I attempted an early check in and the front desk seemed genuinely pleased to tell me no!

I really enjoyed this hotel is was very nice and the customer services was so amazing. I recommend everyone to check in this hotel when y’all in the area… The breakfast was so delicious and well put together and the host was so sweet and amazing… Room service was a awesome and I wouldn’t have checked in if the representative wasn’t so nice and warmly and great there guest so great… Hospitality was in that house place…

Would not recommend. Roshanda (Roshaunda) was very rude at the front desk & made my stay horrible. Could not receive clean towels or our room serviced after talking to her & she refused our request. If you want a comfortable, clean stay. Please go elsewhere!

This hotel is very disgusting. The floors smell like **** and there is mold all over the hotel. Shut it down! Staff was loud and unprofessional and I had the privilege of hearing conversations that I didn't care to hear.

Kinda weird setup. Far to walk if room is on far side of property. Areas of it seem sketchy especially at night. People outside late at night. Security guard was monitoring parking lot and it is Memphis. Room was just fine. Quiet. Clean. Friendly staff. One elevator not working. Some parts seem dated.

The rooms and staff were very nice. The staff welcomed and treated me as if I was one of the family! I would definitely recommend this this hotel if you are looking for a nice place to stay. Keep up the good job everyone!👍👍