Homewood Suites by Hilton Southwind - Hacks Cross

Terribly disappointed in my experience at this location. I booked my room last night at 11:25 pm as we were going to be traveling trough and needed a place to stop and sleep for the night. We arrived at 2am and were met by a security guard who told us the hotel was saying we didn’t have a reservation. I showed them my confirmation number and reservation information and continued to the lobby. There I was told that they had no rooms (on the app it listed several different options available for booking) and my reservation didn’t matter. There were hardly any cars in the parking lot and the lobby was completely empty so I was shocked. The gentleman said he saw my reservation with all my info, so I ask why if there wasn’t a room, I wasn’t given a phone call so I could have looked for another location. He said he had just arrived to work at 11, but again I booked after that that time. About 10 minutes after we left I got the notification he had canceled my reservation. So please beware when booking at this location. I’ve been a Hilton member for years, stayed at multiple locations across the US, and this is my first complaint or negative review. After reading through multiple other reviews, this was a blessing in disguise I didn’t actually have to stay here.

Definitely worried about the wrong things! They are trying to secure the property and not allow any guest but the rooms are trash. I was moved because my AC wasn’t working to be moved to a room the fridge and microwave doesn’t work. I am so disappointed because I love Hilton but ew do better.

We stayed several days and it was peaceful. The place was clean. Only slightly dated. We cooked and ate a few meals on site. The breakfast was good. We enjoyed our stay.

The Front desk accommodated us on our early arrival. Staff were friendly and recommended us where to eat. There was no hand cream in the room. We were told they ran out. No gel or bath soap. We had to buy soap and hand cream. Limited choices for breakfast but eggs, waffles and potatoes were tasty. There was a kitchenette+. Pillows were too soft for me. Overall a good stay and area had many restaurant choices

Need an upgrade. It was a one night stay at the last minute. The price was ok. The Hotel was clean. The bed was soft. I love the space. The staff was nice. The furniture is in bad condition and is in needs of updated bad. The sofa and chairs were awfully stained. You would not want to set on them. The chairs at the table, the leather, was all peel off. Make sure you park close to the side where your room is at. Very long walk if you don’t.

The stay went well, breakfast was included, security monitored the lot during after hours was a plus