Fairfield Inn & Suites Memphis I-240 & Perkins

the room I suppose to have they gave it to someone else than when the people in my party check in for their room they got their room we suppose to have but they ended haven't to check out of it cause it was nasty and dirty

Staff was great, very friendly- breakfast was good, coffee was good, room was clean - needs some paint & general updates, but was overall a good nights stay. After reading the reviews, we were hesitant, but we had no issues!

When we arrived at the hotel we were kind of surprised it was enclosed by a gate. It seemed as if it was for security reasons. Parking was free. The hotel smelled like old water in the lobby. Our room was clean, but we had to request more towels. Even though we advised 3 people would be staying in the room. After we checked in, we dropped out things off in the room and came back later. The smell was also in our room. The front desk staff was nice, but this hotel needs a better ventilation system. Free breakfast was provided.

This was by far the worst experience I have ever had with Marriott. The hotel itself was dirty; I had 3 other couples that traveled with me, and they all had to change rooms due to the dirtiness. My room had no ironing board, no toiletries except a little bar of soap and a small lotion; no Kleenex; I had to request room service; the lock on my door was broken; the ice machine barely worked, all I was able to get was a half bucket of ice because it stopped working after a min or so; the nice pool that is advertised on the app had not been in use for 3 years per receptionist at front desk. The pool was covered with old dirty leaves and a dirty net. There was an odor in the hallway, the air conditioner was not working well so it was also hot. There was no manager there for my entire stay, although I was told the manager would be there Monday morning. Upon checking out on Monday, the front desk lady said the manager was out of town. I would never recommend this place to anyone, nor any of Marriott's services. I called Marriott's customer service number as well when I arrived and during the 1st call, I was hung up on, and the second person I spoke to was not helpful at all, just told me to speak with the manager at hotel. The Marriot name needs to be removed from this hotel. There was a lot of false advertisement for this hotel. DO NOT STAY HERE EVER!

I had a deeply upsetting experience at this Marriott location. I made a reservation under my name and added my daughter as a guest so she could check in before I arrived — something Marriott approved in advance. When she arrived, the front desk staff was immediately rude, spoke to her dismissively, and treated her as if she didn’t belong. I called to ask what the issue was, and the woman at the front desk talked over me, refused to explain anything, and then told us to “go stay somewhere else” — and canceled my reservation right then and there. What’s worse? My daughter witnessed this same staff member treating white guests politely and professionally, while we were treated with disrespect and hostility. That’s not just bad customer service — that’s blatant discrimination. This is the second time I’ve had issues with this location, and I won’t be back. I’ve submitted a formal complaint to Marriott Corporate and expect action to be taken.