Sofitel Melbourne on Collins

Sofitel Melbourne on Collins Reviews

Sofitel Melbourne on Collins

25 Collins St, Melbourne, Victoria, 3000, AustraliaSee Hotel Details
Sofitel Melbourne on Collins
Sofitel Melbourne on CollinsSofitel Melbourne on CollinsSofitel Melbourne on Collins
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1 night

Guest Reviews

9.3/10
Great
56 review
Verified reviews
Location9.6
Amenities8.6
Service9.6
Cleanliness9.3
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All reviews(56)
Positive reviews(54)
Reviews with photos/video(9)
Great location(16)
Awesome stay(15)
Loved the view(15)
Awesome rooms(15)
Great service(15)
Convenient location(8)
Easy to get around(7)
Negative reviews(2)
Xiang Ling Adelina
Superior King Room
Stayed in Mar 2025
Solo traveler
4 review
10/10
Outstanding
Posted on May 7, 2025
The hotel is located in Melbourne city itself. It’s located within the free tram service of 11 & 48. Estimated 10 to 15mins walking distance to Parliament metro station. Stayed at level 48 facing the stadium and Fitzroy garden. You will be expecting to wake up to a lovely sunrise every morning. Convenient. To travel along the city either via tram or walking. Walking distance to the art gallery, state library and all.  The staffs have been accommodating and always ready to answer your questions. Shoutout to the staff Lein and I can’t remember what the staff’s name at the the ground floor lobby. Room service has been good. Love the welcome card and fruit platter provided by the hotel( though I can’t finish). Thank you for making my stay in Melbourne comfortable and will definitely come back soon!
6/8
Response from Property: Dear Xiang Ling Adelina,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read your comments. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you again for your kind words and we look forward to seeing you again. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Guest User
Superior Room With 2 Single Beds
Stayed in Jul 2025
Couple
2 review
7.0/10
Posted on Aug 17, 2025
superb service and location but the property really needs a total refurbishment. room was old dingy and noisy (from level 35) and not worth it for the price paid. i really dislike the light switches. so many other better and cheaper options in melbourne cbd.
Response from Property: Dear Guest,Thank you very much for providing us with such detailed feedback after your stay with us. We are always pleased to read such positive comments as you mentioned, and especially the service you received from the team here. Your constructive comments are appreciated and well taken. We apologise that these issues kept you from having a flawless visit and will work on them with our team here. We do hope to have you back in the not too distant future.Kind regards, Dagmara Bieda, Executive Secretary to General Manager
Danielle
Superior King Room With Bay And River View
Stayed in Nov 2024
Family
14 review
8.5/10
Very Good
Posted on Dec 20, 2024
Perfect location! 10 minutes walking to fielders train station. Good breakfast and very good service. Nice view!
Response from Property: Dear Danielle,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Xiaojia
Superior King Room With Bay And River View
Stayed in Sep 2024
Couple
1 review
10/10
Outstanding
Posted on Oct 20, 2024
Came here as a ‘staycation’ for one night to celebrate my partners birthday. Service was good, the reception team made us feel so welcomed. Room was clean and the view of the river and bay was superior, as the name of this room type described. 10/10 👍🏼 we also used the gym which had a nice view too!
Response from Property: Dear Xiaojia,Thank you for your lovely comments and thank you for choosing to celebrate your partners birthday at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. We thank you for your support of our hotel and look forward to welcoming you back in the near future. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
Terry
Superior King Room
Stayed in Feb 2025
Couple
14 review
10/10
Outstanding
Posted on Apr 5, 2025
Super great view with the bay and location is goood, we also love the car park
Response from Property: Dear Terry,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Guest User
Superior King Room
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 5, 2025
Honestly the most amazing Place we have ever Stayed Service, Location, Staff presentation, Restaurant, etc What more can we say We will be Back Craig & Liz 👍
Response from Property: Dear Craig & Liz,What a great review to read and thank you for taking the time to share your appreciation with me. I certainly could not ask for better feedback and I am thrilled that you enjoyed your stay here at the Sofitel Melbourne On Collins. I very much look forward to welcoming you back on many future occasions. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
Anonymous User
Superior King Room
Stayed in Jun 2024
Business traveler
2 review
10/10
Outstanding
Posted on Jul 3, 2024
Great location easy access to transportation, food court and fancy restaurants. Great view from higher level. Would stay again!
Guest User
Superior King Room
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 28, 2024
Great service; the room was great and beautiful view of the city from our room.  Reception staff were fantastic and very friendly.  Definitely coming back
Response from Property: Dear GuestThank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Theodora
Superior King Room With Bay And River View
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Jan 15, 2025
We had an excellent 2 Night stay at the Sofitel. We we there to celebrate our daughter's Wedding at No. 35. So well looked after. All our requests were met. very polite staff. Excellent views from our room. Looking forward to going back.
boonnanida
Superior King Room
Stayed in Jul 2024
Business traveler
3 review
10/10
Outstanding
Posted on Aug 5, 2024
The hotel’s prime location offers easy access to Melbourne’s top attractions, shopping districts, and cultural landmarks. It’s well-connected to public transport, making it convenient for exploring the city.
Response from Property: DearBoonnaninda,Thank you for telling us about your experience at the Sofitel Melbourne on Collins.It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to seeing you again on your future visits to Melbourne.. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Anonymous User
Superior King Room
Stayed in May 2024
Family
5 review
10/10
Outstanding
Posted on Jun 16, 2024
Good location,staff are friendly and helpful. Beautiful hotel.
trip84826
Superior King Room
Stayed in Nov 2023
Solo traveler
14 review
9.0/10
Great
Posted on Dec 21, 2023
The best location at the top of Collins St... older 80s style big building which still feels really elegant especially with rooms updated in the past couple of years. Amazing views from every single room.
Po Yee
Superior King Room
Stayed in Sep 2023
Business traveler
20 review
8.0/10
Very Good
Posted on Oct 24, 2023
A good hotel with a good service. We will come again for next time
Guest User
Deluxe King Room with Park View
Stayed in Jun 2025
Business traveler
43 review
10/10
Outstanding
Posted on Jul 15, 2025
This hotel's location is fantastic, right in the heart of the city. Whether you're visiting attractions, shopping, or conducting business, it's incredibly convenient. The room's view is breathtaking; open the curtains and the city is unobstructed, and the night view is breathtaking. The service is excellent, the staff are professional and attentive, and the environment is peaceful and tranquil, like a little paradise. This stay was truly enjoyable and I absolutely recommend it to everyone!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
Guest User
Superior King Room
Stayed in Jan 2025
Family
5 review
9.0/10
Great
Posted on Feb 6, 2025
The view is very good and the service is OK. It looks like a five-star hotel, not as shabby as Amy.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager