Crown Properties in Melbourne

We booked a King Standard hotel for this trip as we have the special rate from Trip.com. Before we arrived we received an email from Trip urging us to write an email to ask for early check in as we also booked an airline ticket thru Trip. When arrived in hotel ard 9.45 am we were offered a room ( with immediate availability ) but with a payment of AUD 50. When I asked for a twin bed room as usually King and Twin Bed will have same rate, but not this hotel. If we were to change the bed style we have to pay AUD 30/night for 5 nights 😅😅another AUD 150. Enough for all the morning communications so we just ignore the bed details and went straight to our room after the payment. On the day we checked out we came to know that the front officer recharged our hotel fee even when Trip.com confirmed that everything was fully paid. What a money maker hotel!! Front officer told us they will refund us the amount though. However the room is small and nice and everything was up to international 4 standard but Crown Casino Tower has a much more beautiful and bigger room. Though both have stunning nice view of the Yarra River as in attached.

The location and reception service were excellent. The room was clean and tidy. However, only adults received a bath towel and room service wasn’t available until 4:00 pm the next day. Once we contacted reception it was sorted out immediately. The entertainment options were limited and there was no wifi. This was disappointing for us travelling with children as we couldn’t watch Netflix or any other paid service. Check-in and check-out were easy and they offered excellent SMS service.

The hotel's location is great, with nice views, and it's quite convenient to get everywhere. The aquarium is just across the bridge downstairs, which is very handy if you're with kids. The room cleaning was very thorough, and the front desk staff were quite friendly. For breakfast, the fruit selection was particularly generous, and everything else was standard but adequate. My only minor gripe is the breakfast timing: weekdays are 7-9:30 AM. It would be more reasonable if it were 6-10 AM, as many hotels I've stayed at even offer breakfast until 11 AM. 9:30 AM feels a bit early to finish. Also, it offers good value for money; the rooms are spacious, and for the price, it's pretty decent.