"Great Front Desk Service"

"Zleep Hotel Zurich-Kloten does what it sets out to do for an overnight stay before a flight out of Zurich Airport. It has the bare minimum in terms of amenities and customer service, with an automated check in machine that requires you to manually enter all your own details, and nothing (including no kettle, tea/coffee) in the room other than basic furniture and linen. DO NOT use the airport shuttle service advertised next to the check in machines. It is run by a third party provider called Simul Group, which is an absolute scam. I had booked and paid for a pick up for the morning of my check out, didn’t receive a confirmation and so called the company, who told me to check with reception the next morning. The next morning, reception did not have confirmation of my booking, so they called Simul Group, who claimed they did not receive my booking and advised me to book and pay again. I was not going to pay a second time, so called them twice myself but they did not pick up. Hotel reception helped me to call them again and they picked up immediately, saying they didn’t want to speak with me because they couldn’t speak English, even though they had spoken to me in English the night before. After much persuasion by hotel reception (including with proof from my banking app that I had indeed already paid), the company finally agreed to the pick up, but they still did not send any receipt or confirmation of payment. Avoid using Simul Group at all costs and go down the road to catch the public bus to the airport instead."

"The hotel is directly opposite Zurich Airport Check-in 1, which is super convenient. The room, although small, was perfectly adequate for an overnight stay, and the ventilation was good. The shared bathrooms even had shower gel, shampoo, and a hairdryer!"

"Very nice hotel, located right next to the train station and by the lake. Self check-in. The room is new, but there is no refrigerator."

"Stay was good .Very close to airport and they charge very less for dropping at airport ."

"Pros: Convenient location (close to the airport), clean, friendly staff, reasonable price. Cons: Small rooms, basic facilities, not suitable for long stays or travelers who need higher comfort."

"We stayed in the Swan Suite with our family of 5. It was absolutely delightful! The suite was large and roomy, it had a fantastic air conditioner, a large bathroom with various L'Occitane amenities and the most amazing views of the adorable town. We looked out onto the lovely outdoor dining patio with a brilliant water fountain, cobblestone streets, and a fabulous view of the clock tower. The included breakfast was delicious and dining on the patio was just magical. Horgen is a lovely, quaint town and we are so happy that we stayed at this hotel. It was a short train ride to Zurich, the Lindt chocolate museum and a 5 minute walk to the beautiful lake. We enjoyed a lovely dip in the lake and felt like a local sitting in the grass under a tree taking in the breathtaking views.. Also, riding in the ferry around lake Zurich is highly recommended. We also were amazed by all of the beautiful water fountains dotted around Horgen, Zurich, and other parts of Switzerland. We were able to replenish our water bottles with cool, fresh water while touring the various sites. Our hosts Sabrina and her husband were fabulous, so helpful and warm and welcoming! Thank you for the amazing stay - we hope to come back soon!"