Embassy Suites by Hilton McAllen Convention Center

We went for a wedding and the Christmas holiday and it was absolutely amazing. We got a beautiful view of the South Pole holiday attraction, the happy hour was on point the food was delicious breakfast was custom and complimentary and dinner was excellent and affordable. We tried a little bit of all the food they offered and not one disappointed! The service was super friendly and would greet you in the halls. We had to order a few things and they came quickly the space and the cleanliness was phenomenal. I will never stay anywhere else when I visit the Valley again. It was well worth it and just takes you to another place where you're taken care of.

Max and Ludi provided excellent service. Hotel very clean and staff very friendly. Went over and beyond to make our stay comfortable.

My recent one-day business trip stay at the Embassy Suites by Hilton McAllen Convention Center had both commendable aspects and notable areas for improvement. Upon arriving too early for check-in, the front desk staff was exceptionally helpful, politely and professionally holding my luggage until my late return after 10 PM. I appreciated being able to utilize the women's restroom to freshen up and change before my meetings, which was a great convenience. However, the later check-in due to housekeeping completing their duties led to an expectation of a fully prepared room, which was unfortunately not met. Two issues impacted my ability to relax after a long day: * The shower valve was loose and nearly falling off the wall, making it uncomfortable and worrisome to operate. This is a maintenance issue that housekeeping should have readily identified and reported during their cleaning process. * More disappointingly, the conditioner dispenser in the shower was completely empty. Having already shampooed my hair, this was a significant inconvenience for a business traveler with limited time before an early flight. This oversight is a clear miss by housekeeping and detracted from an otherwise potentially relaxing experience. While the front desk staff provided excellent service, the issues with the room's maintenance and amenities suggest a lapse in housekeeping's attention to detail and standard service checklist, which is crucial for business travelers.

Good