Guest User
February 27, 2023
Rusinga lodge is beautiful, the ambience and the environment around is serene, rooms are cosy although a little bit outdated.The staff are friendly, however they lack professionalism and they do not know how to anticipate the guest needs, you literally have to ask for everything from serviettes to salt.We ordered food, and one of the staff said the only thing that is available is fish and chicken so disappointing.WI-FI is not available in the rooms after paying all that amount, in 21st century how can you not have WI-FI !!!! So disappointing. Nothing was working in the spa, Beach had no beach beds, a lot of improvement is needed, especially with the staff.The beach is also dirty with lots of plastics