Holiday Inn Chicago Matteson Conference Center, an IHG Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Matteson
Holiday Inn Chicago Matteson Conference Center, an IHG Hotel
500 Holiday Plaza Dr, Matteson, Illinois, 60443, United States
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Amenities
Public parkingFree
All amenities
Property Description
Facilities
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6.5/10
Cleanliness6.3
Amenities6.7
Location6.7
Service6.1
All 18 reviews
Surroundings
Airport: Midway International Airport
(37.7 km)
Airport: Joliet Regional Airport
(48.2 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

4
Room With Two Queen Beds-Hearing Accessible
2 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
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4
Standard Room
1 Single bed
Has window
Free wired Internet
Non-smoking
Private bathroom
TV
Towels
Connecting rooms
Check Availability

8
Standard King With Sofa Bed
1 King bed and 1 Sofa bed
Has window
Free wired Internet
Non-smoking
Private bathroom
TV
Towels
Connecting rooms
Check Availability
Guest Reviews
6.5/10
18 reviews

- Cleanliness6.3
- Amenities6.7
- Location6.7
- Service6.1
Average for similar properties in Matteson

Guest User
December 2, 2024
Bad customer service. The room didn’t have stock towels. I had to go to the front desk to get extra towels. The Front Desk employee ( Ashley) could’ve been more pleasant with explaining the non corporate card policy. Corporate Holiday Inns has more card options. I had to use my business card to cover the refundable deposit and then got into the room and there were only a few towels. I can feel a difference in environment and service with new leadership. I had maintenance issue and the cleaning service work in the afternoon which is an inconvenience if there is an emergency in the morning. I recommend better service and emergency on call services for maintenance issues. I had better experiences at this location in the past and wonderful stays at other locations. This incident was worth sharing some much needed feedback.

Guest User
July 14, 2023
Good for one or 2 nights

yuxz339
May 14, 2023
It's surprisingly good. The location is in the south of Chicago. You can check in quickly without having to worry about traffic jams in the city from down state. The hotel has a quiet and safe environment. The front desk is very friendly. The room facilities are new and quiet. It's better than The usual holiday inn express feels more upscale.
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G9345HJjuliek
September 22, 2024

Overpriced for starters. Doors aren’t secure, so anyone can walk into the building, day or night. Bar Louie staff were rancid. Coffee maker in room didn’t work, front desk staff couldn’t have cared less. This hotel is old, run down, and needs a major leadership overhaul. Highly do not recommend!

juanpabloh380
August 20, 2024

Very poor experience. The hotel is incredibly old, carpets in the room are so dirty, hallways full of dust and paint in the floors. Overall, needs a lot of cleaning and renewing. The fire alarm went off at 8:00 am -accidentally- and no one explained to us what was happening.

Kay E
July 8, 2024

This place is sad. As a Diamond Elite member of IHG, I stay at a couple of dozen of IHG properties a year, so in a five-year, I may stay at over 100 IHG properties. This is the most downscale IHG property I have ever stayed at. It's in a sketchy neighborhood. The mattress and pillows were worn. The interior is run down and battered. Services are minimal. Personnel are nice and friendly. But it's a sad place to stay.

Gregory S
November 21, 2023

This has to be the worst Holiday Inn in existence! I have been an IHG member for over 10 years and have stayed at a lot of Holiday Inns. We arrived at this one about 1 30 am and were given a room key. The key did not work so I went back downstairs and asked for another key. They gave me another room and this time the key worked. As it is now about 2 am we didn't want to have to check out at 11am so we decided to stay another night. I went back downstairs and asked if we could book another night "at the same rate" as our original room. They said ok. We go to the room and it was a very old room which looked like it was from the 80s. Only one of the heaters worked on the HVAC and it took forever for the water to warm. The outside view was of the back of the building power plant. Again as it was 2am we just went to bed. The "free" breakfast was minimal and the staff were not personable. The morning of checkout I went downstairs and no one was at the counter, I waited 15 minutes then put the key in a box labeled "keys" and left as it was a long drive to the airport. A couple of days later I checked my credit card and found that this hotel had charged me for an "upgraded" room which I never asked for. They never sent me an email receipt. When I called the headquarters to inquire, they told me the hotel would not refund the difference between what I was quoted and the price they charged. The management never called me to explain and to this date I have not received an apology or refund. I never asked for an up grade, they switched my room. My advice is to use this hotel at your own risk. It is old, raggedy, deceptive in its' practices and n trouble not worth the time and expense of trying to get your money back. They don't care and know that even if you dispute it, you won't get your money back or be treated fairly. If I could give them a minus I would.

Guest User
June 29, 2023

This Holiday Inn is an older property and also a huge conference property. I am pretty sure it’s also understaffed, which is a universal problem. Our room was borderline shabby. The toilet paper roll sat on the bathroom vanity as there was no bar in the twin dispensers to hold the rolls. The walls need repainting or at least a good cleaning. The good news is that the staff is friendly and helpful.

Guest User
June 15, 2023

Had the best experience with Holiday inn in Matteson!! Maya at front desk AWESOME!! Always friendly and smiling!! Everything was great and my time with Maya was great! She made an unpleasant reason for trip good
Services & Amenities
Most Popular Amenities
Public parking
Free
More Amenities
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Deposit Policy
DepositDeposit required
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: US$35.00 (approx. PHP 2,036.12) per pet per night
Service Animals
Service animals are allowed on request
Paying at the Hotel
- Cash
Property Description
- Number of Rooms: 2
Facilities
The wide range of services and facilities makes the establishment the ideal starting point for business and relaxation. The establishment features various services and facilities for a comfortable and relaxing stay, including internet access and wireless internet access.
Rooms
All accommodation units feature air conditioning and a bathroom. Tea and coffee making equipment is included as standard. Internet access, a telephone, a TV and wireless internet access are provided for guests' convenience.
Sports/Entertainment
Guests of the establishment can take advantage of the sport and leisure options available. The establishment offers an indoor pool. The establishment offers a gym.
The wide range of services and facilities makes the establishment the ideal starting point for business and relaxation. The establishment features various services and facilities for a comfortable and relaxing stay, including internet access and wireless internet access.
Rooms
All accommodation units feature air conditioning and a bathroom. Tea and coffee making equipment is included as standard. Internet access, a telephone, a TV and wireless internet access are provided for guests' convenience.
Sports/Entertainment
Guests of the establishment can take advantage of the sport and leisure options available. The establishment offers an indoor pool. The establishment offers a gym.
Frequently Asked Questions
What is the cancellation policy for Holiday Inn Chicago Matteson Conference Center, an IHG Hotel?
The cancellation policy for Holiday Inn Chicago Matteson Conference Center, an IHG Hotel varies depending on the type of room and booking conditions.What is the cancellation policy for Holiday Inn Chicago Matteson Conference Center, an IHG Hotel?
What are the check-in and check-out times at Holiday Inn Chicago Matteson Conference Center, an IHG Hotel?
Standard check-in time at Holiday Inn Chicago Matteson Conference Center, an IHG Hotel is 15:00 and check-out time is 11:00.What are the check-in and check-out times at Holiday Inn Chicago Matteson Conference Center, an IHG Hotel?
Does Holiday Inn Chicago Matteson Conference Center, an IHG Hotel provide breakfast?
No, Holiday Inn Chicago Matteson Conference Center, an IHG Hotel doesn't provide breakfast. Does Holiday Inn Chicago Matteson Conference Center, an IHG Hotel provide breakfast?
Can I bring my pet inside the Holiday Inn Chicago Matteson Conference Center, an IHG Hotel?
Pets are allowed on request at Holiday Inn Chicago Matteson Conference Center, an IHG Hotel. Charges may be applicable.Can I bring my pet inside the Holiday Inn Chicago Matteson Conference Center, an IHG Hotel?
How far is the Holiday Inn Chicago Matteson Conference Center, an IHG Hotel from the closest airport?
The closest airport is Midway International Airport, and it is about 42 mins from hotel by car (37.7 km).How far is the Holiday Inn Chicago Matteson Conference Center, an IHG Hotel from the closest airport?
Is airport shuttle service offered by Holiday Inn Chicago Matteson Conference Center, an IHG Hotel ?
No, the Holiday Inn Chicago Matteson Conference Center, an IHG Hotel doesn't offer airport transfer services.Is airport shuttle service offered by Holiday Inn Chicago Matteson Conference Center, an IHG Hotel ?
About This Property
Nearest Airport | Joliet |
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Distance to Airport | 48.2KM |
Nearest Train Station | Tinley Park Station |
Distance to Train Station | 12.47KM |
Hotel Star Rating | 3 |