Ref Matsuyama City Station by Vessel Hotels

Ref Matsuyama City Station by Vessel Hotels Reviews

Ref Matsuyama City Station by Vessel Hotels

5 Chome-2-2 Minatomachi, Matsuyama City, Ehime Prefecture, 790-0012, JapanView Hotel Details
Ref Matsuyama City Station by Vessel Hotels
Ref Matsuyama City Station by Vessel HotelsRef Matsuyama City Station by Vessel HotelsRef Matsuyama City Station by Vessel Hotels
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Ref Matsuyama City Station by Vessel Hotels Guest Reviews

4.7/5
Amazing
473 review
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(473)
Positive reviews(466)
Reviews with photos/video(183)
Delicious breakfast(125)
Easy to get around(55)
Convenient for shopping(39)
Loved the view(19)
Relaxing hot springs(15)
Perfect for business trips(14)
Close to airport(12)
Clean bathrooms(9)
Negative reviews(7)
Shower Booth Single
Stayed in Dec 2024
Other
1 review
4.0/5
Very Good
Posted on Feb 9, 2025
I am generally pleased with the hotel's facilities and breakfast, as they have met my expectations in many aspects. However, I believe that a more welcoming and accommodating attitude from the staff would significantly enhance the overall guest experience. Additionally, improving their English proficiency, particularly in customer interactions, would be highly beneficial in providing more seamless and professional service to international visitors.
Response from Property: Thank you very much for staying at REF Matsuyama City Station by VESSEL HOTELS.First of all, we would like to apologize for not being able to provide you with satisfactory service regarding our staff.We will share your comments with all of our front desk staff and review our services.However, we are relieved to hear that you are generally satisfied with our services.We will not rest on our laurels and will continue to improve our services.Finally, thank you very much for taking time out of your busy schedule to write a word of mouth.We look forward to welcoming you again.REF Matsuyama City Station by VESSEL HOTELS Front Ninomiya.
Joetexasan
Superior Room
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 15, 2025
Great location. Hot springs good. Breakfast is great. But works on counter not friendly.
Response from Property: Thank you very much for staying at Lev Matsuyama Station by Vessel Hotels.Our hotel is conveniently located next to Matsuyama City Station, with a tram stop, bus terminal, and limousine bus stop for Matsuyama Airport right in front of the hotel.Breakfast features Ehime's local cuisine, such as nabeyaki udon, chanpon, sea bream rice, and momoburi, which changes daily.We also change the menu depending on the season, so you can enjoy it any time of the day.We hope that you will visit us again when you have a chance to come to Matsuyama.We look forward to welcoming you again.Last but not least, thank you for taking the time to write a review of our hotel.Ref Matsuyama-shi Station by Vessel Hotels Front Desk Sakamoto
SY0824
[Non Smoking]Standard Single
Stayed in Nov 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Very good location at the top of Takashimaya, the Matsuyama city station. Just 10mins from Matsuyama JR station. Perfect view from view w the Matsuyama castle! Breakfast was amazing with many choice and drinks (citrus juices and even sake!) Awesome value of money!
Response from Property: Thank you for making a reservation at Lev Matsuyama Station by Vessel Hotels.We are honored to receive your compliments.Our hotel is well located and many of our guests are tourists.Our breakfast is highly appreciated by our guests. We offer a different menu every day. Breakfast and the public bath are available for outpatients, so please do not hesitate to use them.If you have the opportunity to visit Matsuyama again, please do not hesitate to use our hotel.Our staff looks forward to serving you.Ref Matsuyama-shi Station by Vessel Hotels Nakaya
Nadh
Shower Booth Single
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Good location, friendly staff, nice breakfast, recommend
Response from Property: Thank you very much for staying at Lev Matsuyama Station by Vessel Hotels.We are honored to receive many compliments from you.Our hotel is well located and many of our guests are sightseers.We are pleased to hear that our breakfast is highly appreciated by our other guests as well.We offer a different menu every day, so you can enjoy it any time of the day.The most popular menu item is the tai-meshi (rice topped with sea bream).We are honored by your kind words about our staff.We will continue to work hard every day to make our hotel even better.We hope that you will visit our hotel again when you have a chance to come to Matsuyama.Our staff looks forward to serving you.Ref Matsuyama Station by Vessel Hotels NakayaTranslated with DeepL.com (free version)
Cdy
Superior Room
Stayed in Jun 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Really convenient , parking just near hotel, 1000yen for a day and no limit re-entry. comfy and new furnishing, bed a comfy and they have public bath area, inside have very good facility, daily use shampoo…etc, even they use Dyson hair drier. Comics area, laundry, drink machine, ice cream machine, even ice machine…etc. High value of this hotel, cheap price and good condition
Response from Property: Thank you very much for staying at Ref Matsuyama City Station by Vessel Hotels. Thank you very much for your cooperation in the reviews. At our hotel, non-guests can also enjoy the outpatient breakfast and public bath. You can also use the sauna in our hotel's public bath. Female guests can use the mist sauna. There is also a manga corner on the same floor, where you can relax after taking a bath. For breakfast, we are particular about local cuisine, including Matsuyama's famous sea bream rice and nabeyaki udon (daily special). If you have the opportunity to come to Matsuyama again, we hope that you will use our hotel again. Thank you very much for your time. Ref Matsuyama City Station by Vessel Hotels Front Ueda
Guest User
Double Room
Stayed in Oct 2024
Couples
2 review
4.7/5
Amazing
Posted on Nov 25, 2024
We enjoyed our stay at the hotel. It's location right above Matsuyama City station made our commutes easy and convenient. The room was clean, well-equipped and breakfast buffet was excellent and value for money. We only wished that the TV had netflix or youtube but it was a minor bugbear. Worth a stay if you are in Matsuyama.
Response from Property: Thank you very much for staying at Ref Matsuyama City Station by Vessel Hotels.We are very happy to receive so many words of praise.Regarding the location, it is convenient for transportation as it is about 1 minute walk from Matsuyama City Station.The facility has welcome drinks, soft serve ice cream, a laundry room, and vending machines.For breakfast, we have a menu that includes local foods from Ehime Prefecture and specialty mandarin oranges. It's a buffet style so you can take whatever you like.As for the TV, I'm sorry, but you can't watch Netflix or YouTube.Thank you for taking the time out of your busy schedule to post a review. All of our staff will continue to strive to improve our services. We look forward to welcoming you back in the future.Ref Matsuyama City Station by Vessel Hotels Mitsuhashi
Ei啊sb
Shower Booth Single
Stayed in Nov 2024
Solo travelers
6 review
4.2/5
Very Good
Posted on Dec 23, 2024
It’s a pity that the light beside the bed has some problem. Other things are very good.
Response from Property: Thank you very much for staying at Lev Matsuyama Station by Vessel Hotels.We are honored to receive many compliments from you.Our hotel is well located and many of our guests are tourists.We apologize for any inconvenience caused by the facilities. We will continue to work hard to improve our hotel based on your feedback.We hope you will visit Matsuya Matsuyama again and we look forward to serving you at our hotel.Our staff looks forward to serving you.Ref Matsuyama Station by Vessel Hotels Nakaya
AlexL23
Double Room
Stayed in Aug 2024
Solo travelers
21 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Hotel is located next to Matsuyama City station (electric train station different from JR Matsuyama station). Very convenient for shopping and visits to different places of interest by train. There is also public bath available which is free of charge for hotel guests.
Response from Property: Thank you very much for staying at Ref Matsuyama City Station by Vessel Hotels.Regarding the location, it is about 1 minute walk from Matsuyama City Station. Iyo Railway's suburban trains and city trains run around the hotel, and some rooms offer views from the rooms. Sightseeing spots can be reached within a few minutes by city train.As for the public bath, you can enter as many times as you like during two times: morning and afternoon. Both the women's and men's baths are equipped with a sauna. Soft-serve ice cream is also available in the lounge on the second floor from 7pm to 9pm, so you can enjoy it after taking a bath. The public bath is also available for outpatient use, so please feel free to come by.Thank you for posting your review. All of our staff will continue to strive to improve our services.We look forward to seeing you again.Ref Matsuyama City Station by Vessel Hotels Mitsuhashi
Guest User
Double Room
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Excellent location! It's easy to walk around in all weather as there's shelter walkway to shopping mall/ arcade and transportation. Highly recommend!
Response from Property: Thank you very much for staying at Ref Matsuyama City Station by Vessel Hotels. Thank you very much for your review. At our hotel,You can take the city tram that runs right in front of our hotel to the tourist destinations Dogo Onsen and Okaido. In addition, our hotel offers breakfast and a public bath for outpatient guests. At breakfast, we have a wide selection of local cuisine and Ehime's famous mandarin orange menu. If you have a chance to come to Matsuyama again, please use our hotel again. All of our staff are looking forward to seeing you. Ref Matsuyama City Station by Vessel Hotels Front Ueda
Guest User
Superior Room
Stayed in Mar 2024
Family
4 review
4.5/5
Great
Posted on Apr 15, 2024
There is no signage as to where is the parking for the hotel. No signage and also can’t fund any info in their webiste. Apparently the parking is in the Takashimaya. Question is how am I suppose to unload my three luggages. It is not easy for us especially we have kids with us. Hotel management - please put a big signage right in front of your hotel so that we no need to make so many rounds! No water - please provide water - not white water (we didnt know their white water is tonic drinks)
Response from Property: Thank you for staying at Ref Matsuyama City Station by Vessel Hotels.We apologize for any inconvenience caused to our customers regarding the parking lot.We will take your valuable opinions into consideration and work hard to make the hotel even better in the future.There is a Zebra Zone right next to our hotel, so if it's only a few minutes, you can use it to load and unload your luggage.There is a water server on the 3rd floor for customers to use by themselves.If you have the opportunity to come to Matsuyama again, we hope that you will use our hotel again.All the staff are looking forward to seeing you.Ref Matsuyama City Station by Vessel Hotels Nakaya
Guest User
Shower Booth Single
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 1, 2024
onsen was clean and good food was delicious
Response from Property: Thank you very much for staying at Ref Matsuyama City Station by Vessel Hotels.We are very happy to receive your compliments.All of our staff will continue to work hard to ensure the satisfaction of all our customers, so if you have the opportunity to come to Matsuyama again, please use our hotel again.We look forward to your visit.Last but not least, we would like to thank you for taking the time out of your busy schedule to write a review.Ref Matsuyama City Station by Vessel Hotels Kanaoka
leunglawrence
Double Room
Stayed in Oct 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 23, 2024
Good breakfast
Response from Property: Thank you for staying at Ref Matsuyama City Station by Vessel Hotels.We are very happy to receive your compliments.Regarding breakfast, we have received high praise from other guests. We offer a menu that changes every day, so we always enjoy it every time we come.Our hotel is open for outpatient use, so please feel free to use our breakfast and public bath.If you have the opportunity to come to Matsuyama again, we hope that you will use our hotel again.All the staff are looking forward to seeing you.Ref Matsuyama City Station by Vessel Hotels Nakaya
Guest User
Standarad Twin Room
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Public bath👍🏻👍🏻
Response from Property: Thank you very much for staying at Lev Matsuyama Station by Vessel Hotels.We are very pleased to receive your compliments.We have a large public bath on the 3rd floor of our hotel, which is free of charge for our guests. We have a dry sauna in the men's bath and a mist sauna in the women's bath. We also use Dyson hair dryers and Mirable shower heads, which have been very well received by our guests. In addition to the large baths, family baths are also available. The baths can be used for one hour by reservation only, and are available for 2,000 yen before 6:00 p.m. and 3,000 yen after that. Both the public baths and the family baths are open to visitors, so please feel free to stop by.We hope that you will visit us again when you have a chance to come to Matsuyama.We look forward to welcoming you again.Last but not least, thank you for taking the time to write a review of our hotel.Ref Matsuyama-shi Eki by Vessel Hotels Front Desk Sakamoto
Guest User
Double Room
Stayed in Feb 2024
Couples
3 review
4.0/5
Very Good
Posted on Apr 1, 2024
Clean and tidy
Response from Property: Thank you for staying at our hotel.Thank you for your compliments regarding the cleanliness of our hotel.We will continue to work hard every day to further satisfy our customers.We look forward to using your service again.REF Matsuyama City Station by Vesselhotels Front Yokoyama
書紙
Superior Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Right in front of the station! A new hotel. The front desk was nice too. The welcome soft serve ice cream was delicious! (It would have been even better if we could have eaten it until 10pm (lol)) The room was clean and had a view of Matsuyama Castle! The parking lot was hard to find, but I don't think I'll get lost next time. The breakfast was also delicious.
Original TextTranslated by Google
Response from Property: このたびはレフ松山市駅byベッセルホテルズに宿泊いただきまことにありがとうございます。高いご評価ありがとうございます。フロントスタッフ、ホテルのサービスをお褒め頂き重ねて御礼申し上げます。現在、ウェルカムソフトクリームは提供時間を19時から21時までの2時間で限らせていただいております。21時からはアイスバーの無料提供を23時まで行ってございます。お客様のお時間に合うサービスをご利用いただけると幸いです。朝食について美味しいとのご評価ありがとうございます。今後ともお客様にご満足いただける朝食を提供できるよう努力してまいります。駐車場についてのご意見ありがとうございます。分かりづらかったとのことでお手数をお掛けして申し訳ございませんでした。当ホテルは伊予鉄市駅西駐車場を提携駐車場としてお客様へご案内しております。ホテル周辺は一方通行の道が多く、初めていらっしゃるお客様にはわかりづらかったかと存じます。今後、お客様へのご案内方法について検討してまいります。ご利用ありがとうございました。またのお越しをお待ちしております。レフ松山市駅byベッセルホテルズ フロント 上田