Matsue Excel Hotel Tokyu
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1 night
1 room, 2 adults, 0 children
All properties in Matsue

Matsue Excel Hotel Tokyu

590 Asahimachi, Matsue City, Shimane Prefecture, 690-0003, Japan
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Highlights
Varied breakfast
Sparkling clean
Excellent service
Cozy rooms
Ideal location
Amenities
Public parking
24-hour front desk
Luggage storage
Restaurant
Conference room
Multi-function room
Wi-Fi in public areas
Safe at front desk
All amenities
Property Description
In the heart of Matsue, Matsue Excel Hotel Tokyu is within a 5-minute drive of Lake Shinji and Shimane Art Museum. This luxury hotel is 1.5 mi (2.4 km) from Matsue Castle and 1.7 mi (2.8 km) from Shimane University Old Okudani Lodging.
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9.1/10
Great
Clean and sanitary. Female floor is safe. Highly cost-effective. Highly recommended.
All 93 reviews
Surroundings
Airport: Izumo Airport
(24.1 km)
Airport: Yonago Kitaro Airport
(24.7 km)
Train: JR Matsue Station
(370m)
Train: Matsue-Shinjiko-Onsen Station
(2.4 km)
Landmarks: カラオケルーム335松江駅前アフロ店(MUSIC STUDIO 335 併設/ドラム練習歓迎!)
(130m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Standard Single Room For 1 Person
1

Standard Single Room For 1 Person

1 Queen bed
15m² | Floor: 3-9
Has window
Non-smoking
Daily housekeeping
Toothpaste
Curtains
Room Details
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Standard Double Room
8

Standard Double Room

1 Queen bed
17m² | Floor: 5-6
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Suite
2

Suite

2 Single bed
53m² | Floor: 9
Has window
Non-smoking
Daily housekeeping
Toothpaste
Curtains
Wi-Fi in room
Room Details
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Standard Semi-Double Room
1

Standard Semi-Double Room

1 Small double beds
Has window
Non-smoking
Daily housekeeping
Toothpaste
Curtains
Wi-Fi in room
Room Details
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Superior Twin Room
9

Superior Twin Room

2 Single bed
30m² | Floor: 6-9
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Ladies Floor Single Room-Non-Smoking
5

Ladies Floor Single Room-Non-Smoking

1 Single bed
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Superior Room
4

Superior Room

1 King bed or 2 Single bed
Has window
Non-smoking
Daily housekeeping
Toothpaste
Curtains
Wi-Fi in room
Room Details
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Ladies Floor Standard Twin Room-Non-Smoking
7

Ladies Floor Standard Twin Room-Non-Smoking

2 Single bed
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Standard Twin Room
11

Standard Twin Room

2 Single bed
17-21m² | Floor: 4-9
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Superior Double Room
6

Superior Double Room

1 King bed
30m² | Floor: 7
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Deluxe Twin Room
11

Deluxe Twin Room

2 Single bed
29.8m² | Floor: 4,6-7
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Standard Single Room
8

Standard Single Room

1 Queen bed
14.9m² | Floor: 3-9
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Female Superior Twin Room
8

Female Superior Twin Room

2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Guest Reviews

9.1/10
Great
93 reviews
Verified Reviews
  • Cleanliness9.3
  • Amenities8.9
  • Location9.2
  • Service9.0
Average for similar properties in Matsue
Most Mentioned
AI Summary
Convenient location near Matsue Station and attractions. Friendly staff, quick response. Wide breakfast buffet. Clean, well-maintained rooms despite some aging facilities.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 22, 2025
一部の外国人観光客が多いホテルでは、笑えるようなサービス行為がよく見られます。外国人である私が日本語でホテルのスタッフと話すと、彼らは理解できないのではなく、誤訳だらけの翻訳機で普通の人間の会話を遮ったり、まるで自分たちが日本語を話せないかのように黙って手話を使ったりします。すべての外国人が日本語を話せないわけではありません。朝食時に日本語のメニューを見ていたら、主任の女性スタッフに何も言わずに取り上げられ、英語のメニューを押し付けられました。正直、気分を害しました。日本語メニューの漢字は中国人にとって一目で分かりやすく理解しやすいですが、英語メニューは日本語のローマ字版で、発音しか分からず内容が伝わりません。外国人客を頻繁に受け入れる奈良ホテルは、外国人への対応を改善すべきです。 At some hotels with many foreign tourists, comical service behaviors often occur. As a foreigner, when I speak Japanese to hotel staff, they don’t fail to understand but habitually interrupt normal human conversation with error-ridden translators, or they stay silent and use gestures as if they themselves don’t speak Japanese. Not all foreigners are unable to speak Japanese. When I was looking at a Japanese menu during breakfast, the head waitress snatched it away without a word and forced an English menu on me, which honestly felt offensive. The kanji in the Japanese menu are clear and easy for Chinese people to understand, but the English menu is just a romanized version of the Japanese, reflecting only pronunciation and not the content. Nara Hotel,which frequently hosts foreign guests, should improve their approach to dealing with foreigners. 一些外国游客很多的酒店,通常会出现可笑的服务行为。作为外国人的我用日语和酒店服务员说话,他们不是听不懂,而是习惯性地用错误百出的翻译器打断正常的人类语言交流,或者他们沉默着打手语,仿佛他们自己不会说日语似的。不是所有的外国人都不会日语,当我在酒店吃早餐的时候正拿着一份日语菜单来看,却被领班的女服务员一声不吭地抢走,硬塞了一份英文菜单,我确实会感到被冒犯。日语菜单的汉字对于中国人来说一目了然很好理解,但是英文菜单只是日语的罗马字版,只反映读音,不反映内容。作为经常接待外宾的奈良酒店,应该改进一下对应外国人的方法。
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6‍7‍y‍u‍k‍i
August 22, 2025
地理位置方便 居住舒適
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 21, 2025
ブライダルも対応している清潔感のあるホテルでした。 部屋も清潔感あり。 松山駅からも近くまた利用したいホテルです。
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 20, 2025
Tres Bon accueil. Nous avons passé 6 jours. Impeccable.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 15, 2025
朝食はまあまあ美味しいが、場所が狭すぎて混雑が激しく落ち着がない
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N‍g‍a‍ ‍S‍u‍e‍t
August 14, 2025
前台雖然只能說簡單英文單字,但服務態度良好、親切。住了連續兩天,但酒店停車場都滿了,泊旁邊的停車場也很方便,價格可以接受。除了牙刷已放在房間內,其實梳洗用品需要的話,可以在升降機旁邊自行領取。房間有點小,但衛生情況良好,Wi-Fi接收信號良好。自助早餐選擇還好,兩天早餐的分別不大,沒有新的菜式。
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S‍k‍y
August 13, 2025
有水準的服務
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 11, 2025
就在松江站對面,出站走地下通道D口上來過個馬路就到,位置可以説非常方便了。房間在日本來説也算大
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Services & Amenities

Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Public (not only for guests) is available On-site parking, and Charge, JPY 1,200 (approx. IDR 133,320) Daily. Reservation not needed.
Front Desk Services
Languages Spoken
Health & Wellness
Public Areas
Cleaning Services
Business Services
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 10:00

Front desk hours: 24/7

Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeWestern, Japanese
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:00 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
JPY 880 (approx. IDR 97,768) per person
Adult
Buffet:JPY 2,200 (approx. IDR 244,420) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Paying at the hotel

  • Cash

Property Description

  • Opened: 1983
  • Renovated: 2016
  • Number of Rooms: 163
Phone:+81-852-270109
Email:matsue-e.ro@tokyuhotels.co.jp
In the heart of Matsue, Matsue Excel Hotel Tokyu is within a 5-minute drive of Lake Shinji and Shimane Art Museum. This luxury hotel is 1.5 mi (2.4 km) from Matsue Castle and 1.7 mi (2.8 km) from Shimane University Old Okudani Lodging.

Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a reception hall.

At Matsue Excel Hotel Tokyu, enjoy a satisfying meal at the restaurant. Full breakfasts are available daily from 7 AM to 10 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 163 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What is the cancellation policy for Matsue Excel Hotel Tokyu?

The cancellation policy for Matsue Excel Hotel Tokyu varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Matsue Excel Hotel Tokyu?

Standard check-in time at Matsue Excel Hotel Tokyu is 15:00 and check-out time is 10:00.

Does Matsue Excel Hotel Tokyu provide breakfast?

Yes, Breakfast is offered at Matsue Excel Hotel Tokyu. Breakfast option(s): Western, Japanese.

Can I bring my pet inside the Matsue Excel Hotel Tokyu?

As much as we love pets, unfortunately, we are unable to accommodate them in Matsue Excel Hotel Tokyu.

How far is the Matsue Excel Hotel Tokyu from the closest airport?

The closest airport is Izumo Airport, and it is about 30 mins from hotel by car (24.1 km).

About This Property

Nearest AirportIzumo Airport
Distance to Airport24.09KM
Nearest Train StationJR Matsue Station
Distance to Train Station0.37KM
Average Price FromIDR3340512
Hotel Star Rating3