Matsue Excel Hotel Tokyu
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1 night
1 room, 2 adults, 0 children
All properties in Matsue
Matsue Excel Hotel Tokyu
590 Asahimachi, Matsue City, Shimane Prefecture, 690-0003, Japan
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Amenities
Public parking
24-hour front desk
Luggage storage
Restaurant
Conference room
Multi-function room
Wi-Fi in public areas
Safe at front desk
All amenities
Property Description
In the heart of Matsue, Matsue Excel Hotel Tokyu is within a 5-minute drive of Lake Shinji and Shimane Art Museum. This luxury hotel is 1.5 mi (2.4 km) from Matsue Castle and 1.7 mi (2.8 km) from Shimane University Old Okudani Lodging.
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9.1/10
Clean and sanitary. Female floor is safe. Highly cost-effective. Highly recommended.
All 93 reviews
Surroundings
Airport: Izumo Airport
(24.1 km)
Airport: Yonago Kitaro Airport
(24.7 km)
Train: JR Matsue Station
(370m)
Train: Matsue-Shinjiko-Onsen Station
(2.4 km)
Landmarks: カラオケルーム335松江駅前アフロ店(MUSIC STUDIO 335 併設/ドラム練習歓迎!)
(130m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

1
Standard Single Room For 1 Person
1 Queen bed
15m² | Floor: 3-9
Has window
Non-smoking
Daily housekeeping
Toothpaste
Curtains
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8
Standard Double Room
1 Queen bed
17m² | Floor: 5-6
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

2
Suite
2 Single bed
53m² | Floor: 9
Has window
Non-smoking
Daily housekeeping
Toothpaste
Curtains
Wi-Fi in room
Check Availability

1
Standard Semi-Double Room
1 Small double beds
Has window
Non-smoking
Daily housekeeping
Toothpaste
Curtains
Wi-Fi in room
Check Availability

9
Superior Twin Room
2 Single bed
30m² | Floor: 6-9
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

5
Ladies Floor Single Room-Non-Smoking
1 Single bed
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

4
Superior Room
1 King bed or 2 Single bed
Has window
Non-smoking
Daily housekeeping
Toothpaste
Curtains
Wi-Fi in room
Check Availability

7
Ladies Floor Standard Twin Room-Non-Smoking
2 Single bed
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

11
Standard Twin Room
2 Single bed
17-21m² | Floor: 4-9
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

6
Superior Double Room
1 King bed
30m² | Floor: 7
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

11
Deluxe Twin Room
2 Single bed
29.8m² | Floor: 4,6-7
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

8
Standard Single Room
1 Queen bed
14.9m² | Floor: 3-9
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability

8
Female Superior Twin Room
2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
9.1/10
Great
93 reviews

- Cleanliness9.3
- Amenities8.9
- Location9.2
- Service9.0
Average for similar properties in Matsue

AI Summary
Convenient location near Matsue Station and attractions. Friendly staff, quick response. Wide breakfast buffet. Clean, well-maintained rooms despite some aging facilities.

Guest User
August 22, 2025
一部の外国人観光客が多いホテルでは、笑えるようなサービス行為がよく見られます。外国人である私が日本語でホテルのスタッフと話すと、彼らは理解できないのではなく、誤訳だらけの翻訳機で普通の人間の会話を遮ったり、まるで自分たちが日本語を話せないかのように黙って手話を使ったりします。すべての外国人が日本語を話せないわけではありません。朝食時に日本語のメニューを見ていたら、主任の女性スタッフに何も言わずに取り上げられ、英語のメニューを押し付けられました。正直、気分を害しました。日本語メニューの漢字は中国人にとって一目で分かりやすく理解しやすいですが、英語メニューは日本語のローマ字版で、発音しか分からず内容が伝わりません。外国人客を頻繁に受け入れる奈良ホテルは、外国人への対応を改善すべきです。
At some hotels with many foreign tourists, comical service behaviors often occur. As a foreigner, when I speak Japanese to hotel staff, they don’t fail to understand but habitually interrupt normal human conversation with error-ridden translators, or they stay silent and use gestures as if they themselves don’t speak Japanese. Not all foreigners are unable to speak Japanese. When I was looking at a Japanese menu during breakfast, the head waitress snatched it away without a word and forced an English menu on me, which honestly felt offensive. The kanji in the Japanese menu are clear and easy for Chinese people to understand, but the English menu is just a romanized version of the Japanese, reflecting only pronunciation and not the content. Nara Hotel,which frequently hosts foreign guests, should improve their approach to dealing with foreigners.
一些外国游客很多的酒店,通常会出现可笑的服务行为。作为外国人的我用日语和酒店服务员说话,他们不是听不懂,而是习惯性地用错误百出的翻译器打断正常的人类语言交流,或者他们沉默着打手语,仿佛他们自己不会说日语似的。不是所有的外国人都不会日语,当我在酒店吃早餐的时候正拿着一份日语菜单来看,却被领班的女服务员一声不吭地抢走,硬塞了一份英文菜单,我确实会感到被冒犯。日语菜单的汉字对于中国人来说一目了然很好理解,但是英文菜单只是日语的罗马字版,只反映读音,不反映内容。作为经常接待外宾的奈良酒店,应该改进一下对应外国人的方法。
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67yuki
August 22, 2025
地理位置方便 居住舒適
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Guest User
August 21, 2025
ブライダルも対応している清潔感のあるホテルでした。
部屋も清潔感あり。
松山駅からも近くまた利用したいホテルです。
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Guest User
August 20, 2025
Tres Bon accueil. Nous avons passé 6 jours. Impeccable.
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Guest User
August 15, 2025
朝食はまあまあ美味しいが、場所が狭すぎて混雑が激しく落ち着がない
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Nga Suet
August 14, 2025
前台雖然只能說簡單英文單字,但服務態度良好、親切。住了連續兩天,但酒店停車場都滿了,泊旁邊的停車場也很方便,價格可以接受。除了牙刷已放在房間內,其實梳洗用品需要的話,可以在升降機旁邊自行領取。房間有點小,但衛生情況良好,Wi-Fi接收信號良好。自助早餐選擇還好,兩天早餐的分別不大,沒有新的菜式。
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Sky
August 13, 2025
有水準的服務
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Guest User
August 11, 2025
就在松江站對面,出站走地下通道D口上來過個馬路就到,位置可以説非常方便了。房間在日本來説也算大
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Services & Amenities
Most Popular Amenities
Public parking
Additional charge
24-hour front desk
Luggage storage
Restaurant
Conference room
Additional charge
Multi-function room
Wi-Fi in public areas

Restaurant

Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Parking
Public (not only for guests) is available On-site parking, and Charge, JPY 1,200 (approx. IDR 133,320) Daily. Reservation not needed.
Public parking
Additional charge
Front Desk Services
24-hour front desk
Safe at front desk
Luggage storage
Languages Spoken
Japanese
Health & Wellness
Beauty and makeup
Public Areas
No smoking in public areas
Elevator
Smoking area
Vending machines
Cleaning Services
Ironing service
Clothes steamer
Dry cleaning
Additional charge
Business Services
Multi-function room
Conference room
Additional charge
Wedding service
Fax/copying service
Additional charge
Safety & Security
Fire extinguisher
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 10:00
Front desk hours: 24/7
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeWestern, Japanese
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:00 Open
Age | Fee |
---|---|
Children 5 years old and under | Free |
Children 6–11 years old | JPY 880 (approx. IDR 97,768) per person |
Adult | Buffet:JPY 2,200 (approx. IDR 244,420) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Paying at the hotel
- Cash
Property Description
- Opened: 1983
- Renovated: 2016
- Number of Rooms: 163
Phone:+81-852-270109
Email:matsue-e.ro@tokyuhotels.co.jp
In the heart of Matsue, Matsue Excel Hotel Tokyu is within a 5-minute drive of Lake Shinji and Shimane Art Museum. This luxury hotel is 1.5 mi (2.4 km) from Matsue Castle and 1.7 mi (2.8 km) from Shimane University Old Okudani Lodging.
Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a reception hall.
At Matsue Excel Hotel Tokyu, enjoy a satisfying meal at the restaurant. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 163 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a reception hall.
At Matsue Excel Hotel Tokyu, enjoy a satisfying meal at the restaurant. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 163 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What is the cancellation policy for Matsue Excel Hotel Tokyu?
The cancellation policy for Matsue Excel Hotel Tokyu varies depending on the type of room and booking conditions.What is the cancellation policy for Matsue Excel Hotel Tokyu?
What are the check-in and check-out times at Matsue Excel Hotel Tokyu?
Standard check-in time at Matsue Excel Hotel Tokyu is 15:00 and check-out time is 10:00.What are the check-in and check-out times at Matsue Excel Hotel Tokyu?
Does Matsue Excel Hotel Tokyu provide breakfast?
Yes, Breakfast is offered at Matsue Excel Hotel Tokyu. Breakfast option(s): Western, Japanese. Does Matsue Excel Hotel Tokyu provide breakfast?
Can I bring my pet inside the Matsue Excel Hotel Tokyu?
As much as we love pets, unfortunately, we are unable to accommodate them in Matsue Excel Hotel Tokyu.Can I bring my pet inside the Matsue Excel Hotel Tokyu?
How far is the Matsue Excel Hotel Tokyu from the closest airport?
The closest airport is Izumo Airport, and it is about 30 mins from hotel by car (24.1 km).How far is the Matsue Excel Hotel Tokyu from the closest airport?
About This Property
Nearest Airport | Izumo Airport |
---|---|
Distance to Airport | 24.09KM |
Nearest Train Station | JR Matsue Station |
Distance to Train Station | 0.37KM |
Average Price From | IDR3340512 |
Hotel Star Rating | 3 |