Le Riad Monceau

Just the quaintest 10 room Riad but so much going on. Situated in the heart of the Medina it’s perfect to walk anywhere. The staff are amazing

We booked 4 nights in the honeymoon suite at Riad Monceau but left after the first night due to serious health and safety issues. The suite consists of a bedroom and an adjoining bathroom with a hot tub, but there is virtually no ventilation — just a small, ineffective extractor fan in the bathroom and a large open hole inside a wardrobe connecting the two rooms. The bathroom walls and ceiling were extensively covered in black mould. The entire suite felt and smelt extremely damp + foetid, including the bedding, curtains, and rug. Overnight, my partner spent much of the night coughing due to the air quality, and by morning we were both feeling groggy and chesty from the damp. The hot tub had no accessible controls and appeared to run continuously throughout the day. When we returned to the room after being out and attempted to use it, my partner suffered minor burns to her legs after just a few seconds in the water. Staff later shut the system off via a hidden circuit breaker. We appreciated that, after contacting the front-of-house manager (who had kindly given us her number earlier during a room service issue), she immediately sent someone to buy burn cream once we shared photos. After that first night, we made the decision to move to another hotel for our safety and comfort. Although staff were polite and apologetic in person, our follow-up complaint in writing made it clear that a refund for the remaining nights was not an option, which was disappointing given the severity of the situation. At the time, the manager did offer us a different room, but considering the condition of what is meant to be their flagship 'honeymoon suite', we didn’t feel comfortable — it left us with little confidence in the condition of the other rooms. The riad itself has charm — the bar and restaurant are stylish, and the atmosphere in the evenings is lively — but as a hotel, I would strongly suggest giving it a miss. One final note: the honeymoon suite is located directly beneath the rooftop bar. While the bar closes around 11:30 p.m., there was a lot of noise from staff packing down until around 1:00 a.m. — something to be aware of if you're hoping for a restful night or have early excursions.

Extremely unique luxury five stars hotel in the old downtown area. Staff and management are very friendly. They paid attention to all the details. Highly recommended.

I had a Pina colada, an Orange juice and a coffee. The bill was over £30. I have a receipt as well that I can send on request. There was no buffet breakfast as stated on their site. They don’t do toasts. Only bread rolls. Bed comfort was ok but rooms are quite humid and damp. My husband’s asthma triggered due to this. Some steps on the staircase are steep and inclined. We decided to leave after spending a horrible night there due to lack of health and safety measures. There was no live jazz live music which was our main reason to book this place and restaurant is very quiet and too pricey for the food quality.

We did not enjoy our stay in Marrakech as a city for a number of reasons, but the absolute highlight of our stay was being able to escape back to the Riad Monceau for respite. The peace and tranquility was amazing after the sights and sounds of the city. The restaurant in the hotel was incredible. The only downsides were that there is no view from the roof, the hammam was incredibly small, and some of the rooms are quite small.

This hotel s fantastic. Our room had a beautiful private jacuzzi tub and was wonderfully relaxing. The bed was very comfortable and amenities were good. They welcomed us with delicious Moroccan tea and pastries. The staff was so welcoming and friendly. We thoroughly enjoyed our stay. Some things to note, there are stairs, many narrow, this is not unusual for a Riad and is a part of it’s charm. Make a reservation for dinner at the hotel restaurant. It is one of the best in the Medina The live jazz was an added bonus to the wonderful food. The rooftop jacuzzi is by reservation only. It was nice and cool on the 34/100 degree days. Very peaceful and pleasant oasis in the heart of the Medina. The location was good. The major sites were within a short walk. I can’t recommend this hotel highly enough!